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{{short description|American multinational consumer electronics retailer}}
{{Distinguish|Best by}}
{{pp|small=yes}}
{{Use mdy dates|date=September 2019}}
{{Infobox company
| name = Best Buy Co., Inc.
| logo = Best Buy logo 2018.svg
| logo_size = 170
| logo_caption = Logo used since May 9, 2018
| image = Best Buy.jpg
| image_caption = Best Buy store in Onalaska, Wisconsin
| former_names = {{ubl|Sound of Music (1966–1983)|Best Buy Co. Superstores (1983–1984)|Best Buy Superstores (1984–1989)}}
| type = [[Public company|Public]]
| traded_as = {{ubl|{{NYSE|BBY}}|[[S&P 500]] component}}
| industry = [[Retail]]
| founded = {{start date and age|1966|8|22}} in [[St. Paul, Minnesota]], United States, as Sound of Music
| founders = {{ubl|[[Richard M. Schulze]]|James Wheeler}}
| hq_location = [[Richfield, Minnesota]]
| hq_location_country = U.S.
| num_locations = 1,125
| num_locations_year = 2024
| areas_served = {{ubl|class=nowrap|[[United States]]|
|[[Canada]]}}
| key_people = {{ubl|[[J. Patrick Doyle|Patrick Doyle]] (Chairman)|Corie Barry (CEO)}}
| products = [[Consumer electronics]], appliances
| services = Tech repair
| revenue = {{decrease}} {{US$|43.45 billion|link=yes}} (2024)
| operating_income = {{decrease}} {{US$|1.574 billion}} (2024)
| net_income = {{decrease}} {{US$|1.241 billion}} (2024)
| assets = {{decrease}} {{US$|14.97 billion}} (2024)
| equity = {{increase}} {{US$|3.053 billion}} (2024)
| num_employees = {{circa|85,000}}
| num_employees_year = February 2024
| divisions = [[Best Buy Canada]]
| subsid = {{ubl|class=nowrap|[[Best Buy Mobile]]|[[Best Buy Express]]|[[Geek Squad]]|[[Lively (company)|Lively]]|Magnolia Home Theater|[[Pacific Sales]]}}
| website = {{URL|bestbuy.com}}
| footnotes = Financials {{as of|2024|2|3|lc=y|df=US}}.<ref name=10K>{{Cite web |url=https://www.sec.gov/ix?doc=/Archives/edgar/data/764478/000076447824000010/bby-20240203x10k.htm |title=Best Buy Co., Inc. Form 10-K (FY ending February 3, 2024) |publisher=[[U.S. Securities and Exchange Commission]] |date=15 March 2024 |access-date=March 16, 2024 }}</ref>
}}

'''Best Buy Co., Inc.''' is an American multinational consumer electronics retailer headquartered in [[Richfield, Minnesota]]. Originally founded by [[Richard M. Schulze]] and James Wheeler in 1966 as an audio specialty store called Sound of Music, it was rebranded under its current name with an emphasis on consumer electronics in 1983.

Best Buy operates internationally in Canada, and formerly operated in China until February 2011 (when the faction was merged with Five Star) and in Mexico until December 2020 (due to the effects of the COVID-19 pandemic). The company also operated in Europe until 2012.<ref name=SEC>{{Cite web|url=https://www.sec.gov/Archives/edgar/data/764478/000076447813000014/bby-2013x10kt.htm|title=Form 10-K Best Buy|publisher=United States Securities and Exchange Commission|access-date=January 14, 2014|archive-date=July 11, 2019|archive-url=https://web.archive.org/web/20190711102727/https://www.sec.gov/Archives/edgar/data/764478/000076447813000014/bby-2013x10kt.htm|url-status=live}}</ref> Its subsidiaries include [[Geek Squad]], Magnolia Audio Video, and [[Pacific Sales]]. Best Buy also operates the Best Buy Mobile and Insignia brands in North America, plus Five Star in China.<ref name=SEC/> Best Buy sells cellular phones from [[Verizon Wireless]], [[AT&T Mobility]], [[T-Mobile US|T-Mobile]], [[Boost Mobile]] and [[Ting Mobile]]<ref>{{Cite news|url=http://www.zoomsystems.com/our-partners/partner-portfolio/|archive-url=https://web.archive.org/web/20110115080013/http://www.zoomsystems.com/our-partners/partner-portfolio/|url-status=dead|archive-date=January 15, 2011|title=Partner Portfolio|publisher=[[Zoom Systems]]|access-date=December 31, 2012}}</ref> in the United States. In Canada, carriers include [[Bell Mobility]], [[Rogers Wireless]], [[Telus Mobility]], their [[fighter brand]]s, and competing smaller carriers, such as [[SaskTel]].

[[Hubert Joly]] is executive chairman of Best Buy, having been succeeded as CEO by Corie Barry in June 2019.<ref name="startribune">{{Cite web|last=Lee|first=Thomas|date=August 19, 2013|title=A year on the job with Best Buy CEO Hubert Joly|url=http://www.startribune.com/business/220007641.html|website=Star Tribune|access-date=January 14, 2014|archive-date=January 16, 2014|archive-url=https://web.archive.org/web/20140116070241/http://www.startribune.com/business/220007641.html|url-status=live}}</ref><ref name=":0">{{Cite web|last=Wahba|first=Phil|date=2019-04-15|title=Best Buy Will Get Its First-Ever Female CEO in June|url=http://fortune.com/2019/04/15/best-buy-ceo-corie-barry/|access-date=2019-04-22|website=Fortune|language=en|archive-date=April 22, 2019|archive-url=https://web.archive.org/web/20190422170546/http://fortune.com/2019/04/15/best-buy-ceo-corie-barry/|url-status=live}}</ref><ref name=ascends>{{Cite news |url=https://www.bizjournals.com/twincities/news/2019/06/11/best-buys-corie-barry-ascends-to-ceo-post.html |title=Best Buy's Corie Barry ascends to CEO post |date=June 11, 2019 |newspaper=Business Journal |first=Sam |last=Carlen |access-date=June 12, 2019 |archive-date=September 10, 2021 |archive-url=https://web.archive.org/web/20210910031207/https://www.bizjournals.com/twincities/news/2019/06/11/best-buys-corie-barry-ascends-to-ceo-post.html |url-status=live }}</ref> According to [[Yahoo! Finance]], Best Buy is the largest specialty retailer in the United States [[consumer electronics]] retail industry.<ref>{{Cite news |url=https://finance.yahoo.com/news/best-buy-largest-consumer-electronics-153343022.html |title=Best Buy: The largest consumer electronics retailer |date=January 19, 2015 |access-date=July 13, 2017 |work=Yahoo! Finance |first=Sharon |last=Bailey |archive-date=January 19, 2018 |archive-url=https://web.archive.org/web/20180119001229/https://finance.yahoo.com/news/best-buy-largest-consumer-electronics-153343022.html |url-status=live }}</ref> The company ranked number 72 in the 2018 [[Fortune 500|''Fortune'' 500]] list of the largest United States corporations by total revenue.<ref>{{Cite web|url=http://fortune.com/fortune500/list/|title=Fortune 500 Companies 2018: Who Made the List|website=Fortune|language=en-US|access-date=2018-11-10|archive-date=January 15, 2019|archive-url=https://web.archive.org/web/20190115060417/http://fortune.com/fortune500/list/|url-status=dead}}</ref>

==History==
===Early history===
[[File:Sound of Music - 1980.svg|100px|left|thumb|Sound of Music logo used from 1980 until 1984]]
On August 22, 1966, Richard M. Schulze and a business partner opened Sound of Music, an electronics store specializing in [[high fidelity]] stereos in [[St. Paul, Minnesota]].<ref>{{Cite web|url=https://www.usatoday.com/story/tech/2016/08/18/best-deals-best-buys-50th-anniversary-sale/88976008/|title=The best deals from Best Buy's 50th anniversary sale|work=[[USA Today]]|date=August 19, 2016|access-date=August 21, 2016|archive-date=November 9, 2020|archive-url=https://web.archive.org/web/20201109232402/https://www.usatoday.com/story/tech/2016/08/18/best-deals-best-buys-50th-anniversary-sale/88976008/|url-status=live}}</ref><ref>{{Cite web|last=Gustafson|first=Krystina|date=2016-08-17|title=Best Buy celebrates 50 years with 50 hours of discounts|url=https://www.cnbc.com/2016/08/17/best-buy-celebrates-50-years-with-50-hours-of-discounts.html|access-date=2016-08-21|website=[[CNBC]]|archive-date=September 7, 2017|archive-url=https://web.archive.org/web/20170907213636/https://www.cnbc.com/2016/08/17/best-buy-celebrates-50-years-with-50-hours-of-discounts.html|url-status=live}}</ref><ref>{{Cite magazine |url=https://www.pcmag.com/news/347129/best-buy-celebrating-50-years-with-50-hours-of-deals|title=Best Buy Celebrating 50 Years With 50 Hours of Deals - News & Opinion - PCMag.com|magazine=[[PC Magazine]]|date=August 18, 2016|access-date=August 21, 2016}}</ref><ref>{{Cite web|last=Garcia|first=Tonya|date=2016-08-18|title=Best Buy to celebrate 50th anniversary with 50-hour sale|url=https://www.marketwatch.com/story/best-buy-to-celebrate-50th-anniversary-with-50-hour-sale-2016-08-18|access-date=2016-08-21|website=MarketWatch|language=en-US|archive-date=August 2, 2020|archive-url=https://web.archive.org/web/20200802012405/https://www.marketwatch.com/story/best-buy-to-celebrate-50th-anniversary-with-50-hour-sale-2016-08-18|url-status=live}}</ref><ref>{{Cite web|last=Herman|first=Lily|date=August 18, 2016|title=iPhone and MacBook Pro Deals for Best Buy's 50th Anniversary|url=http://www.teenvogue.com/story/best-buy-50-deals-50-hours-anniversary-sale|access-date=August 21, 2016|website=[[Teen Vogue]]|archive-date=August 21, 2016|archive-url=https://web.archive.org/web/20160821172239/http://www.teenvogue.com/story/best-buy-50-deals-50-hours-anniversary-sale|url-status=live}}</ref><ref>{{Cite web|url=https://www.reuters.com/finance/stocks/companyProfile?symbol=BBY.N|title=Best Buy Co Inc (BBY.N) Company Profile - Reuters.com|work=[[Reuters]]|access-date=March 23, 2016|archive-date=April 5, 2016|archive-url=https://web.archive.org/web/20160405033051/http://www.reuters.com/finance/stocks/companyProfile?symbol=BBY.N|url-status=live}}</ref><ref name=businessweek>{{Cite magazine|title=The Houdini of consumer electronics. / R. M. Schulze;|author=Weimer, De'Ann|magazine=Business Week|date=June 22, 1998}}</ref><ref name="startribuneone">{{Cite news|last=Crosby|first=Jackie|date=May 20, 2012|title=One man's force of will built a retailing empire|work=Star Tribune|url=https://www.startribune.com/one-man-s-force-of-will-built-a-retailing-empire/152098405/|access-date=July 3, 2020|archive-date=July 26, 2020|archive-url=https://web.archive.org/web/20200726205248/https://www.startribune.com/one-man-s-force-of-will-built-a-retailing-empire/152098405/|url-status=live}}</ref> Schulze financed the opening of his first store with his personal savings and a second mortgage he took out on his family's home.<ref name=businessweek/><ref name="discount">{{Cite news|last=Hisey|first=Pete|date=September 19, 1994|title=Richard Schulze – specialty discounter of the year: making an impact by adopting the features of full-line discounters. (SPARC Awards 1993: Supplier Performance Awards by Retail Category)|work=Discount Store News}}</ref> In 1967, Sound of Music acquired Kencraft Hi-Fi Company and Bergo Company.<ref name=discount/> Sound of Music earned $1 million in revenue and made about $58,000 in profits in its first year.<ref name=businessweek/> In 1969, Sound of Music had three stores and Schulze bought out his business partner.

Sound of Music operated nine stores throughout Minnesota by 1978.<ref name=startribuneyears>{{Cite news|title=Best Buy, by the years |newspaper=StarTribune |location=Minneapolis-St. Paul |date=May 15, 2012 |archive-url=https://web.archive.org/web/20120520003823/http://www.startribune.com/business/151469765.html |url-status=dead |archive-date=May 20, 2012 |url=http://www.startribune.com/business/151469765.html }}</ref> In 1981, the [[Roseville, Minnesota|Roseville]] location, at the time the largest and most profitable Sound of Music store, was hit by a tornado.<ref name=businessweek/> The store's roof was sheared off and showroom destroyed, but the storeroom was left intact.<ref name=businessweek/><ref name=businessweekbg>{{Cite magazine |title=BEST GUY?|author1=Gruley, Bryan|author2=McCracken, Jeffrey|author3=Burritt, Chris|magazine=Bloomberg Businessweek|date=October 22, 2012}}</ref> In response, Schulze decided to have a "Tornado Sale" of damaged and excess stock in the damaged store's parking lot.<ref name=businessweek/> He poured the remainder of his marketing budget into advertising the sale, promising "best buys" on everything.<ref name=businessweekbg/> Sound of Music made more money during the four-day sale than it did in a typical month.<ref name=startribuneone/>

[[File:Best Buy Co. Superstores logo.png|120px|left|thumb|Best Buy Co. logo from 1984 until 1986 (but the "Superstores" variant, added in March 1986)]]
[[File:Best Buy Superstores logo.jpg|120px|left|thumb|Best Buy Superstores logo from 1986 until 1989]]
In 1983, with seven stores and $10 million in annual sales, Sound of Music was renamed Best Buy Company, Inc.<ref name=startribuneyears/><ref name=businessweekbg/> The company also expanded its product offerings to include home appliances and [[videocassette recorder|VCRs]], in an attempt to expand beyond its then-core customer base of 15- to 18-year-old males. Later that year, Best Buy opened its first superstore in [[Burnsville, Minnesota]].<ref name=businessweekbg/> The Burnsville location featured a high-volume, low-price business model, which was borrowed partially from Schulze's successful Tornado Sale in 1981.<ref name=businessweek/><ref name=businessweekbg/> In its first year, the Burnsville store out-performed all other Best Buy stores combined.<ref name=startribuneone/><ref name=discount/>

Best Buy was taken public in 1985, and two years later it debuted on the [[New York Stock Exchange]].<ref name=chainstore/><ref name=internationaldirectory>{{Cite news |title=International Directory of Company Histories|volume=63|publisher=St. James Press|year=2004}}</ref> In 1988, Best Buy was in a price and location war with [[Detroit]]-based appliance chain [[Highland Superstores]], and Schulze attempted to sell the company to [[Circuit City]] for US$30 million. Circuit City rejected the offer, claiming they could open a store in Minneapolis and "blow them away."<ref>{{cite book |last=Wurtzel |first=Alan |author-link=Alan Wurtzel |date=23 October 2012 |title=Good to Great to Gone: The 60 Year Rise and Fall of Circuit City |publisher=Diversion Books |page=215 |isbn=978-1938120114}}</ref>

In 1988, the company introduced a new store concept dubbed "Concept II".<ref name=discount/><ref name=chainstore>{{Cite news|title=Retail entrepreneurs of the Year: Dick Schulze. Chain Store Age|date=December 1999|volume=75|issue=12|publisher=Chain Store Age}}</ref> Concept II replaced dimly lit industrial-style stores with brighter and more fashionably fixtured stores.<ref name=discount/> Stores also began placing all stock on the sales floor rather than in a stock room, had fewer salespersons and provided more self-help product information for its customers.<ref name=chainstore/><ref name=internationaldirectory/> Best Buy also did away with commissioned salespeople.<ref name=businessweek/><ref name=chainstore/> The commission-free sales environment "created a more relaxed shopping environment free of the high-pressure sales tactics used in other stores," but was unpopular with salespersons and suppliers.<ref name=chainstore/> Upset that their products would no longer be pushed by salespeople, some suppliers such as [[Maytag]], [[Whirlpool Corporation|Whirlpool]], and [[Sony]] stopped selling in Best Buy stores altogether.<ref name=businessweek/><ref name=startribuneone/> The suppliers returned after Best Buy's sales and revenue grew following the roll-out of Concept II.<ref name=businessweekbg/>

In 1992, the company achieved $1 billion in annual revenues.<ref name=internationaldirectory/> Its Midwest rival, Highland would file for bankruptcy in the same year and close all locations by 1993.

In 1994, Best Buy debuted "Concept III" stores in several new markets including [[Los Angeles]] and [[Washington, D.C.]]<ref name=internationaldirectory/><ref name=discountstorenews11>{{Cite news |title=Best Buy opens Concept III stores|publisher=Discount Store News|date=November 7, 1994|volume=33|issue=21|page=6}}</ref> Concept III stores were larger than previous stores and included expanded product offerings, "Answer Center" [[touchscreen]] kiosks that displayed product information for both customers and employees, and demonstration areas for products such as [[surround sound]] stereo systems and video games.<ref name=discountstorenews11/><ref name=customerelectronics>{{Cite news|title=Best Buy Opens Concept III|date=October 31, 1994 |publisher=Consumer Electronics}}</ref>

Best Buy launched its "Concept IV" stores with its expansion into [[New England]] in 1998.<ref name=internationaldirectory/><ref name=discountstorenews26>{{Cite news|title=Best Buy's Concept IV enters New England|last=Heller|first=Laura|date=October 26, 1998 |publisher=Discount Store NewsDSN}}</ref> Concept IV stores included an open layout with products organized by category, cash registers located throughout the store, and slightly smaller stores than Concept III stores.<ref name=startribunemoore>{{Cite news |title=A new format for Best Buy // Concept IV focus is on high-tech in a smaller store // Best Buy's latest store concept will make its Twin Cities debut today at its Maplewood location. Signs will be more readable and several store areas will feature hands-on technology|author=Janet Moore|publisher=Star-Tribune Newspaper}}</ref> The stores also had large areas for demonstrating [[home cinema|home theater systems]] and computer software.<ref name=internationaldirectory/><ref name=providencenew>{{Cite news|title=New kid on the block – Electronics giant to open stores in R.I., Mass|last=Lockwood Tooher|first=Nora|publisher=The Providence Journal|date=May 25, 1999}}</ref>

In 1999, Best Buy was added to [[Standard & Poor's]] [[S&P 500]].<ref name=internationaldirectory/>

===2000s===
{{stack|
[[File:Best Buy Logo.svg|thumb|Best Buy logo from August 1, 1989, until May 9, 2018, still used in many locations, and used in [[Canada]] until July 26, 2019]]
[[File:Bestbuysh-711725.jpg|thumb|upright|Former Best Buy Store located in [[Shanghai, China]], now closed and merged with Five Star]]
}}
In 2000, Best Buy formed Redline Entertainment, an independent music label and action-sports video distributor.<ref name=newswire>{{Cite news|title=Best Buy Realigns Marketing Positions; Efforts Focus on Building Area of Digital Services|date=January 5, 2000 |publisher=PR Newswire}}</ref> The company acquired Magnolia Hi-Fi, Inc., an audio-video retailer located in [[California]], [[Washington (state)|Washington]], and [[Oregon]], in December 2000.<ref name=internationaldirectory/>

In January 2001, Best Buy acquired [[Musicland]] Stores Corporation, a [[Minnetonka, Minnesota]]-based retailer that sold home-entertainment products under the Sam Goody, Suncoast Motion Picture Company, Media Play, and OnCue brands. Best Buy purchased the company for $425 million in cash and the assumption of $271 million of Musicland debt.<ref name=internationaldirectory/><ref name=audioweek>{{Cite news|title=BEST BUY MAPPING OUT MUSICLAND PLANS|publisher=Audio Week}}</ref> Later that year, Best Buy acquired the [[British Columbia]], Canada-based electronics-chain [[Future Shop|Future Shop Ltd.]], marking its entrance to the international marketplace.<ref name=internationaldirectory/><ref name=discountstorenewscn>{{Cite news|title=Best Buy acquisition rings national note|last=Heller|first=Laura|publisher=Discount Store News}}</ref> Under the deal, Future Shop was purchased for about US$377 million and continued to operate as subsidiary independent from Best Buy Canada.<ref name=saint>{{Cite news|title=Saint Paul Pioneer Press, Minn., Business Briefs Column|date=November 6, 2001}}</ref><ref>{{Cite web|last=Wolf|first=Alan|date=2001-11-12|title=Best Buy Wraps Up Future Shop Deal|url=https://www.twice.com/news/best-buy-wraps-future-shop-deal-22591|access-date=2020-07-03|website=TWICE|language=en-US|archive-date=July 3, 2020|archive-url=https://web.archive.org/web/20200703173644/https://www.twice.com/news/best-buy-wraps-future-shop-deal-22591|url-status=live}}</ref>

[[Brad Anderson (executive)|Brad Anderson]] succeeded Richard Schulze as Best Buy [[chief executive officer|CEO]] in July 2002.<ref name="startribunegeek">{{Cite news|last=Cruz|first=Sherri|date=October 25, 2002|title=Best Buy and Geek Squad join forces; Retailer to offer in-home support|work=Star Tribune}}</ref> Anderson had begun working at Best Buy in 1973 while attending seminary school.<ref name=startribunegeek/> He was promoted to vice president in 1981 and executive vice president in 1986. Anderson had most recently served as president and [[chief operating officer|COO]] of Best Buy, a position he had held since 1991.<ref name=startribunegeek/> In September of that year, Best Buy opened the first Canadian Best Buy-branded store in [[Mississauga|Mississauga, Ontario]].<ref name=discountstorenewson>{{Cite news|title=Best Buy opens 1st unit in Canada: corporate banner makes debut as a global brand |last=Heller|first=Laura|date=September 9, 2002|publisher=Discount Store News}}</ref> In October, Best Buy acquired Minneapolis-based Geek Squad, then a 24-hour residential computer repair business with offices in Minneapolis, [[Chicago]], [[Los Angeles]], and [[San Francisco]].<ref name=startribunegeek/>

Best Buy stores in the U.S. surpassed the 600-store mark and the company opened its first global-sourcing office in [[Shanghai]] in 2003.<ref name=billboard600>{{Cite magazine|title=Same-week rise continues.(Over the Counter[TM])|author=Mayfield, Geoff|date=November 29, 2003|magazine=Billboard}}</ref><ref name=shanghaidaily>{{Cite news|title=City becomes sourcing center|date=October 10, 2003 |publisher=Shanghai Daily}}</ref> In June, Best Buy divested itself of Musicland in a deal with Sun Capital Partners under which Sun Capital received all of Musicland's stock and debt.<ref name=mergersacquis>{{Cite news|title=Taking a haircut To Dump a Loser: Buying high and selling low is becoming a sobering reality in the post-buying-frenzy years.|author=Joan Harrison|date=August 1, 2003 |publisher=Mergers & Acquisitions: The Dealmakers Journal}}</ref> Best Buy launched its "Reward Zone" loyalty program in July following an 8-month test of the program in [[San Diego|San Diego, California]].<ref name=warrens>{{Cite news|title=Retail|date=July 22, 2003|publisher=Warren's Consumer Electronics Daily}}</ref> Also in 2003, Best Buy's corporate offices were consolidated into a single campus in [[Richfield, Minnesota]].

In January 2004, Best Buy hired Virtucom Group to revamp Best Buy's website and handle all of the company's online content.<ref name=virtucom>{{Cite news|title=Virtucom Group helps big retailers set sites|author=Dickinson, Casey J|date=January 23, 2004 |publisher=Business Journal|url=http://www.highbeam.com/doc/1P3-534037251.html |archive-url=https://web.archive.org/web/20140611023957/http://www.highbeam.com/doc/1P3-534037251.html |url-status=dead |archive-date=June 11, 2014 |access-date=January 24, 2014 }}</ref> In May, the company launched its "customer centricity" program, which segmented its stores according to customer profiles. The program also called for employees to focus on specific customer groups rather than product categories.<ref>{{Cite news|title=That Was The Year That Was: A Retail Retrospective|author=Lisa Cervini|date=December 20, 2004 |publisher=TWICE}}</ref> In October, Best Buy completed rolling out Geek Squad "precincts" in every American Best Buy store.<ref name=financialtimes>{{Cite news|title=The march of the Geek Squad: DIFFERENTIATION: Best Buy, the US electronics retailer, takes care of its customers after they have left the shop, writes Lauren Foster|author=Foster, Lauren|date=November 24, 2004|newspaper=[[Financial Times]]}}</ref>

In April 2005, Best Buy began eliminating [[Rebate (marketing)|mail-in rebates]] in response to negative customer reaction against them, and instead started giving out instant rebates via notebook computers.<ref name=twincityjournal>{{Cite web|url=http://www.bizjournals.com/twincities/stories/2006/01/23/daily26.html|title=Best Buy starts to eliminate mail-in rebates|publisher=Minneapolis/St. Paul Business Journal|author=John Vomhof Jr.|date=January 24, 2006|access-date=January 21, 2014|archive-date=February 28, 2014|archive-url=https://web.archive.org/web/20140228120601/http://www.bizjournals.com/twincities/stories/2006/01/23/daily26.html|url-status=live}}</ref>

In May 2006, Best Buy acquired a majority interest in Chinese appliance retailer Jiangsu Five Star Appliance for $180 million. At the time of the deal, Jiangsu was the fourth-largest appliance chain in China with 193 stores across eight Chinese provinces.<ref name=xinhua>{{Cite news|title=U.S. electronics retailer gets controlling stake in China's Five Star Company|date=May 15, 2006 |publisher=Xinhua's China Economic Information Service}}</ref> In June, the company opened Geek Squad precincts at [[Office Depot]] in [[Orlando, Florida]].<ref name=warrens/> The market test was later expanded to [[Denver]].<ref name=odearnings>{{Cite news|title=Event Brief of Q1 2007 Office Depot Inc. Earnings Conference Call – Final|date=April 26, 2007 |publisher=Voxant FD (Fair Disclosure) Wire}}</ref>

In January 2007, the first Best Buy-branded store in China officially opened in Shanghai.<ref name=sinocast>{{Cite news |title=Best Buy's Shanghai Store Opens for Business|date=January 29, 2007|publisher=SinoCast China Business Daily News (Abstracts)}}</ref> In March 2007, Best Buy acquired Speakeasy, a [[Seattle]]-based broadband [[voice over IP|VOIP]], data, and IT services provider. The acquisition was worth $80 million, and under terms of the deal, Speakeasy began operating as a wholly owned subsidiary of Best Buy. The company's products also became part of Best Buy's For Business program.<ref>{{Cite news|title=Best Buy Buys Speakeasy To Buoy Small-Business Services|last=Laposky|first=John|date=April 9, 2007|work=TWICE|url=https://www.twice.com/retailing/best-buy-buys-speakeasy-buoy-small-business-services-6564|access-date=March 19, 2020|archive-date=March 19, 2020|archive-url=https://web.archive.org/web/20200319030012/https://www.twice.com/retailing/best-buy-buys-speakeasy-buoy-small-business-services-6564|url-status=live}}</ref> Best Buy also expanded its Geek Squad market tests in March, opening Geek Squad precincts in [[FedEx Office|FedEx Kinkos]] stores located in [[Indianapolis]] and [[Charlotte, North Carolina]].<ref name="dowjones">{{Cite news|title=FedEx Kinko's Makes Changes To Improve Rev, Package Volume|last=Hanford|first=Desiree J.|date=March 28, 2007|work=DOW JONES NEWSWIRES}}</ref> In October 2007, Best Buy became the first consumer-electronics retailer to exit the analog television market, carrying only digital products that became mandatory in June 2009 by the [[Federal Communications Commission|FCC]].<ref name=nbc>{{Cite web|url=https://www.nbcnews.com/id/wbna21344084|title=Best Buy ends sales of analog TVs|work=NBC News|access-date=January 21, 2013|archive-date=January 2, 2014|archive-url=https://web.archive.org/web/20140102231910/http://www.nbcnews.com/id/21344084/#.UoudvcSsiSo|url-status=live}}</ref>

In February 2008, Best Buy opened its first store in [[San Juan, Puerto Rico]].<ref name=nuevodia>{{Cite news|title=Variedad tecnológica|author=Yalixa Rivera Cruz|date=January 11, 2008|newspaper=El Nuevo Día}}</ref> Best Buy's Geek Squad market tests in Office Depot and FedEx Kinkos stores ended by March.<ref name=reuters4>{{Cite news|title=Office Depot introducing new tech support service|last=Maestri|first=Nicole|date=March 4, 2008|url=https://www.reuters.com/article/us-officedepot/office-depot-introducing-new-tech-support-service-idUSN0446657920080304|work=Reuters|access-date=March 19, 2020|archive-date=March 19, 2020|archive-url=https://web.archive.org/web/20200319030007/https://www.reuters.com/article/us-officedepot/office-depot-introducing-new-tech-support-service-idUSN0446657920080304|url-status=live}}</ref> Also in March, the company began promoting the [[Blu-ray Disc|Blu-ray]] optical-disc format over the [[HD DVD]] format, a move which ultimately contributed to Toshiba's decision to drop HD DVD.<ref name=informationweek>{{Cite magazine|url=http://www.informationweek.com/best-buy-to-recommend-blu-ray-hi-def-video/d/d-id/1064530?|title=Best Buy To Recommend Blu-ray Hi-Def Video|author=Antone Gonsalves|magazine=Information Week|access-date=January 21, 2014}}</ref> In May, the company agreed to buy 50% of the retail division of The Carphone Warehouse, a [[London|London, England]]-based mobile phone retailer.<ref name=retailweekcw>{{Cite news|title=Best Buy closes in on first stores as UK arrival nears|last1=Cooper|first1=Ben|last2=Shields|first2=Amy|date=July 18, 2008|publisher=Retail Week|url=https://www.retail-week.com/best-buy-closes-in-on-first-stores-as-uk-arrival-nears/1734889.article|access-date=March 19, 2020|archive-date=May 22, 2009|archive-url=https://web.archive.org/web/20090522053737/http://www.retail-week.com/best-buy-closes-in-on-first-stores-as-uk-arrival-nears/1734889.article|url-status=live}}</ref><ref name=startribunecw>{{Cite news|title=Best Buy plans to double sales by 2013|last=Crosby|first=Jackie|date=June 26, 2008|newspaper=Star Tribune|url=http://www.startribune.com/best-buy-plans-to-double-sales-by-2013/21607754/|access-date=March 19, 2020|archive-date=March 19, 2020|archive-url=https://web.archive.org/web/20200319030010/http://www.startribune.com/best-buy-plans-to-double-sales-by-2013/21607754/|url-status=live}}</ref> The deal was worth $2.1 billion.<ref name=startribunecw/>

In July 2008, Best Buy announced that it would start selling musical instruments and related gear in over 80 of its retail stores, making the company the second-largest musical-instrument distributor in the US.<ref name=associatedpress27>{{Cite news|title=Best Buy to open in-store music centers|last=Heher|first=Ashley M.|publisher=AP Business Writer|date=July 27, 2008}}</ref> Best Buy became the first third-party retail seller of [[Apple Inc.|Apple's]] [[iPhone]] in September.<ref name=crnnews>{{Cite web|url=http://www.crn.com/news/channel-programs/210600251/best-buy-begins-sales-of-apples-3g-iphone.htm|title=Best Buy Begins Sales Of Apple's 3G iPhone|author=Scott Campbell|publisher=CRN|access-date=January 21, 2013|archive-url=https://web.archive.org/web/20120805160740/http://www.crn.com/news/channel-programs/210600251/best-buy-begins-sales-of-apples-3g-iphone.htm|archive-date=August 5, 2012|url-status=dead}}</ref> Later that month, the company agreed to acquire [[Napster]] for $121 million.<ref name=reutersnapster>{{Cite news|url=https://www.reuters.com/article/us-napster-bestbuy-idUSN1550308820080915|title=Best Buy to buy Napster for $121 million|last=Adegoke|first=Yinka|work=Reuters|access-date=January 21, 2014|archive-date=December 20, 2013|archive-url=https://web.archive.org/web/20131220091046/http://www.reuters.com/article/2008/09/15/us-napster-bestbuy-idUSN1550308820080915|url-status=live}}</ref> In December, Best Buy opened its first store in Mexico.<ref>{{Cite news|title=Best Buy arrives in Mexico with opening of its second-largest store worldwide|last=Gallucci|first=Maria|date=December 5, 2008}}</ref>

In February 2009, Best Buy leveraged its partnership with The Carphone Warehouse to launch Best Buy Mobile, a Best Buy-branded mobile retailer. Best Buy Mobile standalone stores were opened in shopping malls and urban downtowns. These Best Buy Mobile outlets were also added in all Best Buy-branded stores.<ref>{{Cite news|title=Big-Box Retailer Goes Little; Best Buy Expands With Mobile-Phone Shops in Malls|last=Bustillo|first=Miguel|date=February 12, 2009|newspaper=The Wall Street Journal|url=https://www.yumpu.com/en/document/view/8415511/big-box-retailer-goes-little-best-buy-expands-with-mobile-phone-|access-date=March 19, 2020|archive-date=March 19, 2020|archive-url=https://web.archive.org/web/20200319030010/https://www.yumpu.com/en/document/view/8415511/big-box-retailer-goes-little-best-buy-expands-with-mobile-phone-|url-status=live}}</ref>

In June 2009, [[Brian J. Dunn]] became Best Buy CEO. Dunn replaced Brad Anderson, who was retiring.<ref>{{Cite news|title=At Best Buy, a change at the top; In the past year, Best Buy has seen falling profits, layoffs and competition from retailers such as Amazon and Wal-Mart as it works its way through the recession|last=Crosby|first=Jackie|date=June 25, 2009|publisher=Star-Tribune}}</ref> Dunn had joined Best Buy in 1985 as a sales associate. In 2000, Dunn became senior vice president of East Coast operations and president of North American retail operations in 2004. His most recent position was as president of Best Buy since 2006.<ref>{{Cite news|title=Best Buy's Dunn Leaves Mixed Legacy|date=April 23, 2012|work=TWICE|last=Wolf|first=Alan|url=https://www.twice.com/news/best-buys-dunn-leaves-mixed-legacy-11011|access-date=March 19, 2020|archive-date=March 19, 2020|archive-url=https://web.archive.org/web/20200319030010/https://www.twice.com/news/best-buys-dunn-leaves-mixed-legacy-11011|url-status=live}}</ref>

In November 2009, Best Buy partnered with Roxio's CinemaNow to launch an on-demand streaming service which allowed streaming from any Internet device sold by Best Buy.<ref>{{Cite news|url=http://www.startribune.com/business/69020452.html?elr=KArksLckD8EQDUoaEyqyP4O:DW3ckUiD3aPc:_Yyc:aUUs|title=Best Buy to offer movie downloads|last=Crosby|first=Jackie|newspaper=Star Tribune|access-date=January 21, 2014|archive-date=May 3, 2015|archive-url=https://web.archive.org/web/20150503002013/http://www.startribune.com/business/69020452.html?elr=KArksLckD8EQDUoaEyqyP4O:DW3ckUiD3aPc:_Yyc:aUUs|url-status=dead}}</ref>

In December 2009, Best Buy opened its first Turkish store in [[İzmir]].<ref name="Cavusgil Ghauri Liu 2021 p. 2023">{{cite book | last=Cavusgil | first=S.T. | last2=Ghauri | first2=P.N. | last3=Liu | first3=L.A. | title=Doing Business in Emerging Markets | publisher=SAGE Publications | year=2021 | isbn=978-1-5297-6028-6 | url=https://books.google.com/books?id=tIITEAAAQBAJ&pg=PA2023 | access-date=16 May 2023 | page=2023 | archive-date=May 16, 2023 | archive-url=https://web.archive.org/web/20230516003012/https://books.google.com/books?id=tIITEAAAQBAJ&pg=PA2023 | url-status=live }}</ref>

===2010s===
In April 2010, Best Buy opened its first [[United Kingdom]]-based Best Buy-branded store in [[Thurrock]].<ref name="billboardbiz">{{Cite news|last=Smirke|first=Richard|date=April 27, 2010|title=Best Buy Unveils First U.K. Store|work=Billboard.biz}}</ref> The company eventually opened 11 Best Buy stores in the United Kingdom, all of which were closed in early 2012. In November 2011, Best Buy purchased The Carphone Warehouse's share of Best Buy Mobile for $1.3 billion. Best Buy and The Carphone Warehouse maintained their Best Buy Europe joint venture, which at the time operated 2,500 mobile phone stores throughout Europe.<ref>{{Cite news|last1=Bustillo|first1=Miguel|last2=Gordon|first2=Kathy|date=2011-11-08|title=Best Buy Leaves U.K., Reboots Phone Venture|language=en-US|work=The Wall Street Journal|url=https://www.wsj.com/articles/SB10001424052970204554204577023320303430402|access-date=2020-07-03|issn=0099-9660|archive-date=July 4, 2020|archive-url=https://web.archive.org/web/20200704053310/https://www.wsj.com/articles/SB10001424052970204554204577023320303430402|url-status=live}}</ref>

The company closed all of its Best Buy-branded stores in China by February 2011, when it merged Best Buy China's operations with Jiangsu Five Star, which had become a wholly owned subsidiary of Best Buy in 2009.<ref name=SEC/><ref name=xinhua28>{{Cite news |title=Best Buy closes China outlets, poor grasp of local market blamed|publisher=Xinhua News Agency|date=February 28, 2011}}</ref> In December 2011, Best Buy purchased mindSHIFT Technologies, a company that provided IT support for small and medium-sized businesses, for $167 million.<ref>{{Cite web|last=Gingold|first=Josh|date=2011-12-21|title=Best Buy boldly leaping into managed IT services for small business|url=https://www.zdnet.com/article/best-buy-boldly-leaping-into-managed-it-services-for-small-business/|access-date=2014-01-21|website=ZDNet|language=en|archive-date=July 26, 2020|archive-url=https://web.archive.org/web/20200726204858/https://www.zdnet.com/article/best-buy-boldly-leaping-into-managed-it-services-for-small-business/|url-status=live}}</ref>

In 2012, in response to overall revenue decline, Best Buy announced plans to undergo a "transformation strategy". Stores began to adopt a redesigned "Connected Store" format, providing the Geek Squad with a centralized service desk and implementing a "store-within-a-store" concept for Pacific Kitchen & Bath and Magnolia Design Center.<ref>{{Cite web|author=Reisinger, Don|date=March 24, 2011|url= http://news.cnet.com/8301-13506_3-20046752-17.html?tag=mncol;txt|title=Best Buy Revenue, Earnings Slip in 4th Quarter – During the Three-Month Span That Included the Prime Holiday Sales Period, the Consumer Electronics Retailer Took Its Biggest Hit in Entertainment Hardware and Software|website=[[CNET]]|access-date= August 9, 2012}}</ref>

In April 2012, Brian Dunn resigned as Best Buy's CEO during an internal company investigation into allegations of personal misconduct stemming from an inappropriate relationship with a female Best Buy employee.<ref name=journaldunn>{{Cite web|url=http://www.bizjournals.com/twincities/news/2012/04/10/best-buy-dunn-resigned-amid-investiation.html|title=Report: Dunn resigned as Best Buy CEO amid investigation over possible personal misconduct|last=Stych|first=Ed|publisher=Minneapolis/St. Paul Business Journal|access-date=January 21, 2014|archive-date=February 28, 2014|archive-url=https://web.archive.org/web/20140228120558/http://www.bizjournals.com/twincities/news/2012/04/10/best-buy-dunn-resigned-amid-investiation.html|url-status=live}}</ref> Best Buy named Director [[George L. Mikan III]] interim CEO following Dunn's resignation.<ref name=journaldunn/> The internal investigation was released in May 2012 and alleged that Best Buy founder and chairman Richard Schulze knew of Dunn's inappropriate relationship and failed to notify the Best Buy board.<ref name=journaldunn/> Schulze subsequently resigned his chairmanship of the company.<ref name=journaldunn/> Best Buy Director Hatim Tyabji replaced Schulze as Best Buy chairman.<ref name=journaldunn/>

In September 2012, [[Hubert Joly]] replaced Mikan as Best Buy CEO.<ref name="businessinsider">{{Cite web|last=Bhasin|first=Kim|title=Best Buy Is Bringing In A Master Turnaround Artist|url=http://www.businessinsider.com/meet-hubert-joly-the-new-ceo-of-best-buy-2012-8|access-date=January 21, 2014|website=Business Insider|archive-date=February 3, 2014|archive-url=https://web.archive.org/web/20140203103447/http://www.businessinsider.com/meet-hubert-joly-the-new-ceo-of-best-buy-2012-8|url-status=live}}</ref> Joly had previously served as CEO of [[Carlson Companies|Carlson]], a hospitality conglomerate, since 2008.<ref name=businessinsider/> He led initiatives such as price matching, speeding up delivery times for online purchases, establishing "[[store within a store]]" sections for major brands such as [[Apple Inc.|Apple]], [[Google]], [[Microsoft]], and [[Samsung Electronics|Samsung]], and giving more product training to employees.<ref name="success">{{Cite news|url=http://www.latimes.com/business/la-fi-agenda-best-buy-20170717-htmlstory.html|title=Why the grim reaper of retail hasn't come to claim Best Buy|date=July 17, 2017|access-date=July 28, 2017|archive-date=July 28, 2017|archive-url=https://web.archive.org/web/20170728063658/http://www.latimes.com/business/la-fi-agenda-best-buy-20170717-htmlstory.html|url-status=live}}</ref>

In April 2013, Best Buy exited the European consumer electronics market when it sold its 50% stake in The Carphone Warehouse back to the UK-based mobile phone retailer.<ref name="wsjeu">{{Cite news|last=Zimmerman|first=Ann|date=2013-04-30|title=Best Buy Sells Europe Business Back to Carphone Warehouse|language=en-US|work=[[The Wall Street Journal]]|url=https://www.wsj.com/articles/SB10001424127887323982704578453591188471974|url-access=subscription|access-date=2014-01-21|issn=0099-9660|archive-date=November 14, 2017|archive-url=https://web.archive.org/web/20171114180307/https://www.wsj.com/articles/SB10001424127887323982704578453591188471974|url-status=live}}</ref><ref name="bloombergeu">{{Cite web|last1=Burritt|first1=Chris|last2=Shannon|first2=Sarah|date=2013-04-30|title=Best Buy Exits Europe With Stake Sale to Carphone Warehouse|url=https://www.bloomberg.com/news/2013-04-30/best-buy-exits-europe-with-sale-of-stake-to-carphone-warehouse.html|access-date=2014-01-21|website=Bloomberg News|archive-date=November 5, 2014|archive-url=https://web.archive.org/web/20141105013333/http://www.bloomberg.com/news/2013-04-30/best-buy-exits-europe-with-sale-of-stake-to-carphone-warehouse.html|url-status=live}}</ref> The sale was worth around $775 million.<ref name="wsjeu" /><ref name=bloombergeu/>

An increasing trend towards online shopping began to erode revenues and profits in the 2010s. A 4% dip in sales for the June 30, 2014, quarter, marked the 10th quarter in a row where Best Buy's sales had declined. The company, in announcing the result, said it was focusing more on digital media in its marketing, moving away from newspaper, magazine, and television advertising.<ref name="BestBuyDip">{{Cite news|title=Best Buy looks to new products to push sales|url=https://www.minneapolisnews.net/news/225119543/best-buy-looks-to-new-products-to-push-sales|date=August 26, 2014|access-date=August 28, 2014|publisher=Minneapolis News.Net|archive-date=May 5, 2017|archive-url=https://web.archive.org/web/20170505215346/http://www.minneapolisnews.net/news/225119543/best-buy-looks-to-new-products-to-push-sales|url-status=live}}</ref>

On March 28, 2015, Best Buy announced the shutdown of the Future Shop chain in Canada; 65 of its 131 former locations were converted into Best Buy locations, while the rest (primarily those in close proximity to an existing Best Buy) were closed permanently.<ref name="gandm-fsclosed">{{Cite news|last=Strauss|first=Marina|date=March 28, 2015|title=Future Shop shutters Canadian stores, will re-brand as Best Buy|work=The Globe and Mail|url=https://www.theglobeandmail.com/report-on-business/future-shop-closes-canadian-stores/article23677084/|access-date=March 28, 2015|archive-date=March 28, 2015|archive-url=https://web.archive.org/web/20150328143744/http://www.theglobeandmail.com/report-on-business/future-shop-closes-canadian-stores/article23677084/|url-status=live}}</ref>

On March 1, 2018, the company announced that it would shut down its 250 standalone Best Buy Mobile stores in the United States by the end of May, due to low revenue and high costs. The Best Buy Mobile stores were reported to account for 1% of the company's revenue.<ref>{{Cite web|last=Ong|first=Thuy|date=2018-03-01|title=Best Buy is closing all 250 of its mobile stores in the US|url=https://www.theverge.com/2018/3/1/17066232/best-buy-close-all-mobile-stores-may-us|access-date=2018-03-01|website=The Verge|language=en|archive-date=March 1, 2018|archive-url=https://web.archive.org/web/20180301161440/https://www.theverge.com/2018/3/1/17066232/best-buy-close-all-mobile-stores-may-us|url-status=live}}</ref>

On May 9, 2018, the company unveiled a new logo for the first time in nearly three decades.<ref>{{Cite news|url=https://www.usatoday.com/story/money/2018/05/09/first-time-30-years-best-buys-logo-getting-refresh/594089002/|title=For the first time in nearly 30 years, Best Buy's logo is getting a refresh|work=USA Today|access-date=May 9, 2018|first=Eli|last=Blumenthal|date=May 9, 2018|archive-date=May 9, 2018|archive-url=https://web.archive.org/web/20180509182745/https://www.usatoday.com/story/money/2018/05/09/first-time-30-years-best-buys-logo-getting-refresh/594089002/|url-status=live}}</ref>

On July 2, 2018, Best Buy announced it was cutting the amount of store space devoted to selling physical music, citing the popularity of streaming services as having reduced sales.<ref>{{Cite news|url=http://fortune.com/2018/07/02/best-buy-ends-cd-sales/|title=End of a Era: Best Buy Significantly Cuts Back on CDs|work=Fortune|access-date=July 3, 2018|date=July 2, 2018|first=Chris|last=Morris|archive-date=July 14, 2018|archive-url=https://web.archive.org/web/20180714110206/http://fortune.com/2018/07/02/best-buy-ends-cd-sales/|url-status=live}}</ref>

On April 15, 2019, Best Buy announced that in June 2019, its current CFO, Corie Barry, would replace Hubert Joly<ref name=":0" /> who held the position of CEO since August 2012. Joly subsequently became executive chairman of the company.<ref name="startribune" /><ref name="ascends" />

===2020s===
Despite an increase in sales of computer equipment due to an increase in [[remote work]] during the [[COVID-19 pandemic]], Best Buy [[Layoff|laid off]] over 5,000 employees in early 2021 and forced many others into part-time positions.<ref>{{Cite news |title=Best Buy just laid off 5,000 workers and will close more stores |url=https://www.cnn.com/2021/02/25/business/best-buy-store-closures-workers/index.html |first=Nathaniel |last=Meyersohn |work=[[CNN]] |date=February 25, 2021 |access-date=March 9, 2021 |archive-date=March 9, 2021 |archive-url=https://web.archive.org/web/20210309152131/https://www.cnn.com/2021/02/25/business/best-buy-store-closures-workers/index.html |url-status=live }}</ref>

In August 2022, Best Buy said it would be laying off employees across the country after warnings of weaker sales, and the company cut its forecast for the remainder of 2022.<ref>{{cite news |last=Repko |first=Melissa |url=https://www.cnbc.com/2022/08/12/best-buy-cuts-hundreds-of-store-jobs-as-sales-soften-according-to-report.html |title=Best Buy cuts jobs across the country, after warning of slower sales |work=[[CNBC]] |date=2022-08-12 |accessdate=2022-08-12 |archive-date=August 12, 2022 |archive-url=https://web.archive.org/web/20220812200637/https://www.cnbc.com/2022/08/12/best-buy-cuts-hundreds-of-store-jobs-as-sales-soften-according-to-report.html |url-status=live }}</ref>

On October 13, 2023, Best Buy announced that it would phase out the sale of [[home video]] on physical media in early 2024, citing changes in the market due to the prevalence of streaming [[video on demand]] services.<ref>{{cite web|title=Best Buy to End DVD, Blu-ray Disc Sales|url=https://variety.com/2023/digital/news/best-buy-ending-dvd-blu-ray-disc-sales-1235754919/|website=[[Variety (magazine)|Variety]]|last=Spangler|first=Todd|date=October 13, 2023|access-date=October 13, 2023}}</ref><ref>{{cite web|title=Best Buy will stop selling Blu-rays, DVDs in 2024: 'The way we watch movies and TV shows is much different today'|url=https://www.cnbc.com/2023/10/13/best-buy-will-stop-selling-blu-rays-dvds-in-2024.html|website=[[CNBC]]|last=Vega|first=Nicolas|date=October 13, 2023|access-date=October 13, 2023}}</ref>

On January 18, 2024, [[BCE Inc.]] announced an agreement with Best Buy's Canadian division, under which selected locations of its competing chain [[The Source (retailer)|The Source]] (originally the Canadian franchises of [[RadioShack]], which were later acquired by Circuit City and, in turn, Bell)—which primarily operates in malls and smaller markets—would be rebranded as Best Buy Express. The stores will receive inventory from Best Buy and integrate with its e-commerce operations, but will continue to otherwise be owned and operated by BCE under [[Brand licensing|license]], and exclusively offer wireless services from [[Bell Canada]] and its subsidiaries. The first location opened in [[Surrey, British Columbia]] in June 2024; 167 of The Source's locations will be renovated to the format by the end of 2024, with the remaining locations being closed.<ref name=":1">{{cite web |last=Toneguzzi |first=Mario |date=June 26, 2024 |title=Best Buy Express Opens 1st Store in Canada, Plans 167 Small-Format Locations |url=https://retail-insider.com/retail-insider/2024/06/best-buy-express-opens-1st-store-in-canada-plans-167-small-format-locations/ |access-date=July 4, 2024 |work=Retail Insider}}</ref>

==Corporate affairs==
[[File:Best Buy Corporate Campus.jpg|thumb|Headquarters in [[Richfield, Minnesota]]]]

===Business operations===
[[File:Best Buy Mobile, Waterbury, CT.jpg|thumb|The former Best Buy Mobile located in the [[Brass Mill Center]], [[Waterbury, Connecticut]]]]
{{See also|Best Buy Europe}}
Best Buy sells [[consumer electronics]] and a variety of related merchandise, including software, video games, music, mobile phones, digital cameras, car stereos, and video cameras, in addition to home appliances (washing machines, dryers, and refrigerators), in a [[Commission (remuneration)|noncommissioned]] sales environment.<ref name=SEC/> Under the Geek Squad brand, Best Buy offers computer repair, warranty service, and accidental service plans.<ref name=SEC/> Best Buy provides an online community forum for members, where consumers can discuss product experiences, ask questions, and get answers from other members or retail product experts.<ref>{{Cite web |title=Welcome to the Best Buy Forums |url=http://forums.bestbuy.com/ |website=Best Buy Forums |access-date=September 20, 2018 |archive-date=September 20, 2018 |archive-url=https://web.archive.org/web/20180920092449/http://forums.bestbuy.com/ |url-status=live }}</ref>

The building exteriors of Best Buy-branded stores are typically light brown, with the entrance designed to look like a blue box emerging from the structure.<ref>{{Cite book|last=Wankel |first=Charles|url=https://books.google.com/books?id=kGQ7N26vJSQC&pg=PA141 |title=Encyclopedia of Business in Today's World: A – C |publisher=Sage Publications |year=2009|isbn=978-1-4522-6600-8 |series=Encyclopedia of Business in Today's World|location=Thousand Oaks, Calif.|pages=141|oclc=310832420}}</ref> Corporate employees operated under a [[ROWE|results only work environment]] from 2005 until March 2013, when the management style was abandoned by Best Buy CEO Hubert Joly.<ref name="startribunerowe1">{{Cite news|last=Lee|first=Thomas|date=2013-12-13|title=Best Buy ends flexible work program for its corporate employees|work=Star Tribune|url=https://www.startribune.com/no-13-best-buy-ends-flexible-work-program-for-its-corporate-employees/195156871/?refer=y|access-date=2014-01-21|archive-date=July 5, 2020|archive-url=https://web.archive.org/web/20200705083345/https://www.startribune.com/no-13-best-buy-ends-flexible-work-program-for-its-corporate-employees/195156871/?refer=y|url-status=live}}</ref><ref name="startribunerowe2">{{Cite news|last=Joly|first=Hubert|author-link=Hubert Joly|date=2013-03-18|title=Best Buy CEO on leadership: A comment I made was misconstrued|work=Star Tribune|url=http://www.startribune.com/opinion/commentaries/198546011.html|access-date=January 21, 2014|archive-date=February 2, 2014|archive-url=https://web.archive.org/web/20140202105540/http://www.startribune.com/opinion/commentaries/198546011.html|url-status=live}}</ref>

As of October 29, 2016, Best Buy operated 1,026 Best Buy, 331 Best Buy Mobile stand-alone stores, and 28 stand-alone Pacific Sales stores in the US.<ref name=SEC/> Best Buy also operated: 135 Best Buy and 53 Best Buy Mobile stand-alone stores in Canada; and 18 Best Buy stores and 5 Best Buy Express stores in Mexico.<ref name=SEC/> Best Buy exited the European market in April 2013, selling its stake in the business back to its partner [[Carphone Warehouse]].<ref name="wsjeu" /><ref name=bloombergeu/>

===House brands===
{{stack|
[[File:Magnolia (Best Buy, logo).svg|thumb|Magnolia Home Theater logo]]
[[File:Pacific Kitchen & Home (Best Buy, logo).svg|thumb|Pacific Kitchen & Home logo]]
}}
Best Buy also produces products under eight [[house brand]]s:<ref name=SEC/>
* Dynex&nbsp;– Discount electronic and computer equipment such as Blu-ray players, data and power cables, HDTVs, office supplies, storage media, and webcams
* Init&nbsp;– Storage products such as media storage, equipment bags, totes, and furniture for home theaters
* Insignia&nbsp;– Electronic equipment, small appliances, and accessories including adapters, cables, HDTVs, mini refrigerators, and tablets
* Magnolia Design Center (in select Best Buy stores) – design and installation of custom home theater setups
* Magnolia Home Theater (in select Best Buy stores)&nbsp;– High-end home theater selections for both audio and visual equipment, including 4K, 3D, and large televisions, projectors, receivers, and speakers
* Modal&nbsp;– style-oriented mobile accessories, including Bluetooth speakers, cables, and cases
* [[Pacific Sales]] (in select Best Buy stores)&nbsp;– High-end appliances
* Platinum&nbsp;– Highest-quality in-house brand for the company, producing many products, such as cables, cell phone accessories, tablet accessories, and digital imaging equipment
* RocketFish&nbsp;– Cables primarily used with home-theater installation and setup, as well as on computer and gaming accessories
* RocketFish Mobile&nbsp;– Phone cases, gel skins, clips, and chargers for cell phones, GPS, and other exclusive high-end products

==Controversies==
===Warranty===
In 2000, two Florida consumers brought a lawsuit against the company, alleging that it engaged in fraudulent business practices related to the sale of [[extended warranty|extended warranties]] (or, more accurately, [[service plan]]s). The suit claimed that store employees had misrepresented the manufacturer's [[warranty]] to sell its own Product Service/Replacement Plan and that Best Buy had "entered into a corporate-wide scheme to institute high-pressure sales techniques involving the extended warranties" and that the company used "artificial barriers to discourage consumers who purchased the 'complete extended warranties' from making legitimate claims."<ref>{{Cite web|last1=Beisner|first1=John H.|last2=Miller|first2=Jessian Davidson|date=September 2001|title=They're Making a Federal Case out of It ... In State Court|url=http://www.manhattan-institute.org/html/cjr_3_part2.htm|url-status=dead|archive-url=https://web.archive.org/web/20050722081509/http://www.manhattan-institute.org/html/cjr_3_part2.htm|archive-date=July 22, 2005|access-date=August 8, 2012|website=Civil Justice Report|publisher=[[Manhattan Institute for Policy Research#Legal reform|Center for Legal Policy at the Manhattan Institute for Policy Research]]|volume=3}}</ref> The company ultimately settled for $200,000, but admitted no wrongdoing.<ref>{{Cite news|url=https://www.reuters.com/article/bestbuy-bias-lawsuit-idUSN1727283720110617|title=UPDATE 2-Best Buy settles class-action bias lawsuit|work=[[Reuters]]|date=June 17, 2011|access-date=August 6, 2015|archive-date=September 24, 2015|archive-url=https://web.archive.org/web/20150924153628/http://www.reuters.com/article/2011/06/17/bestbuy-bias-lawsuit-idUSN1727283720110617|url-status=live}}</ref>

In 2014, Best Buy settled for $4.55 million in a class-action lawsuit filed against them in April 2010 by consumers who claimed Best Buy was making unsolicited phone calls in contravention of the [[Telephone Consumer Protection Act of 1991|Telephone Consumer Protection Act]].<ref>{{Cite news|url=http://www.washingtonexaminer.com/best-buy-agrees-to-4.55-million-settlement-in-tcpa-class-action/article/feed/2142124|title=Best Buy agrees to $4.55 million settlement in TCPA class action|agency=Legal Newsline|date=June 17, 2014|access-date=September 10, 2019|newspaper=Washington Examiner|first=Kyla|last=Asbury|archive-date=July 8, 2014|archive-url=https://web.archive.org/web/20140708034814/http://washingtonexaminer.com/best-buy-agrees-to-4.55-million-settlement-in-tcpa-class-action/article/feed/2142124|url-status=live}}</ref>

===Pricing===
In the second quarter of 2007, [[Connecticut Attorney General]] [[Richard Blumenthal]] ordered an investigation into the company's use of an in-store website alleged to have misled customers on item sales prices.<ref>{{Cite news|author=Staff|date=May 27, 2007|url=https://www.cnbc.com/id/18846852|title=Best Buy Accused of Overcharging In-Store Shoppers|publisher=[[Associated Press]] (via [[CNBC]])|access-date=August 8, 2012|archive-date=March 20, 2012|archive-url=https://web.archive.org/web/20120320073811/http://www.cnbc.com/id/18846852|url-status=live}}</ref> In December 2007, the ''[[Los Angeles Times]]'' reported on the same issue, in which some customers claimed they thought they were surfing the Internet version of bestbuy.com at an in-store kiosk only to learn that the site reflected in-store prices only. In response, company spokesperson Sue Busch indicated the in-store kiosks were not intended for price-match purposes and rather were a means to navigate in-store availability. Since the initial investigation, a banner was placed on the in-store site to make its customers more aware of the difference.<ref>{{Cite news|url=http://www.latimes.com/business/la-fi-lazarus23dec23,1,5748783.column?track=rss|title=Best Buy Kiosks Not Connected to Internet|last=Lazarus|first=David|newspaper=Los Angeles Times|date=December 23, 2007|access-date=August 8, 2012|archive-date=October 26, 2012|archive-url=https://web.archive.org/web/20121026035101/http://www.latimes.com/business/la-fi-lazarus23dec23,1,5748783.column?track=rss|url-status=live}}</ref>

===Analog televisions===
On April 26, 2008, the [[Federal Communications Commission|U.S. Federal Communications Commission]] (FCC) fined the company $280,000 for not alerting customers that the [[analog television]]s it sold would not receive over-the-air stations after the [[digital television transition|digital transition]] on June 12, 2009.<ref>{{Cite news|url=http://www.latimes.com/technology/la-fi-tv11apr11,1,152881.story|title=Retailers Fined over Digital TV – Consumers Are Being Deceived About the Upcoming Demise of Analog, the FCC Says|access-date=August 8, 2012|author=Puzzanghera, Jim|date=April 11, 2008|work=Los Angeles Times|url-status=dead |archive-url=https://web.archive.org/web/20080415120919/http://www.latimes.com/technology/la-fi-tv11apr11%2C1%2C152881.story |archive-date=April 15, 2008}}</ref> The company challenged this ruling in May 2008 by the FCC saying it was and is in compliance with current FCC regulations pertaining to the digital transition.<ref>{{Cite web|last=Ogg|first=Erica|url=http://www.cnet.com/news/best-buy-challenges-fcc-over-analog-tv-sales-penalty/|title=Best Buy challenges FCC over analog TV sales penalty|website=[[CNET]]|date=May 19, 2008|access-date=August 6, 2015|archive-date=September 21, 2015|archive-url=https://web.archive.org/web/20150921135503/http://www.cnet.com/news/best-buy-challenges-fcc-over-analog-tv-sales-penalty/|url-status=live}}</ref>

===Environmental issues===
Best Buy was one of several companies named in a 2007 report by [[Greenpeace]] for purchasing raw materials or manufactured products derived thereof from logging companies that in the opinion of Greenpeace, contribute to unethical [[deforestation]] of [[taiga]] in Canada.<ref>{{Cite press release|author=Green Peace|url=http://www.greenpeace.org/usa/press-center/releases2/companies-revealed-to-be-purch|archive-url=https://web.archive.org/web/20071021100340/http://www.greenpeace.org/usa/press-center/releases2/companies-revealed-to-be-purch|url-status=dead|archive-date=October 21, 2007|title=Companies Revealed To Be Purchasing Forest Destruction – Three Logging Firms Responsible for Majority of Destruction of Boreal Forest|publisher=[[Greenpeace]]|date=August 20, 2007|access-date=August 8, 2012}}
</ref>

Since that time, however, the company launched what it calls Greener Together to increase the energy efficiency of its products, and reduce consumer waste through more recyclable packaging and proper disposal of certain electronic components such as rechargeable batteries and empty ink cartridges.<ref>{{Cite web|url=http://earth911.com/news/2009/01/26/best-buy-to-launch-e-cycling-at-all-locations/|title=Best Buy To Launch E-cycling at All Locations|author=Jennifer Berry|date=January 26, 2009|access-date=January 1, 2013|archive-date=April 4, 2014|archive-url=https://web.archive.org/web/20140404203657/http://earth911.com/news/2009/01/26/best-buy-to-launch-e-cycling-at-all-locations/|url-status=dead}}</ref>

As a way to improve its image and past environmental issues, the company introduced a recycling program in 2009 that has since collected nearly half-a-billion pounds of consumer electronics and e-waste, and is available at all their stores for a nominal fee. These items are then handed over to certified recyclers in the U.S. for proper recycling. The company's goal is to collect one billion pounds of recycling.<ref>{{Cite web|last=Aston|first=Adam|url=http://www.greenbiz.com/blog/2012/04/24/how-best-buy-makes-money-recycling-america%E2%80%99s-electronics-and-appliances?page=0%2C1|title=How Best Buy Makes Money Recycling America's Electronics|publisher=[[GreenBiz]]|date=April 24, 2012|access-date=August 8, 2012|archive-date=October 2, 2018|archive-url=https://web.archive.org/web/20181002180347/https://www.greenbiz.com/blog/2012/04/24/how-best-buy-makes-money-recycling-america%E2%80%99s-electronics-and-appliances?page=0,1|url-status=dead}}</ref>

It also has been named to the [[United States Environmental Protection Agency|U.S. Environmental Protection Agency]] top-50 list of the largest green-power purchasers. In 2011, the company purchased nearly 119 million kilowatt-hours of green power{{spaced ndash}} electricity generated from renewable resources, such as wind, solar, geothermal, biogas, biomass, and low-impact hydropower.<ref>{{Cite press release|url=http://phx.corporate-ir.net/phoenix.zhtml?c=244152&p=irol-newsArticle&ID=1695179&highlight=|title=Statement: Best Buy Recognized Among Nation's Green Powered Organizations by U.S. EPA – Best Buy Reduces Carbon Emissions Through Renewable Energy Alternativaes|publisher=Best Buy (via [[Thomson Reuters]] Investor Relation Services)|date=May 11, 2012|access-date=August 8, 2012|archive-date=October 2, 2018|archive-url=https://web.archive.org/web/20181002150633/http://phx.corporate-ir.net/phoenix.zhtml?c=244152&p=irol-newsArticle&ID=1695179&highlight=|url-status=dead}}</ref>

===FBI collaboration===
In their attempt to combat child pornography, the FBI hired several Best Buy employees from the Geek Squad division to covertly work for them flagging potential targets. In one incident, a customer brought in his computer for troubleshooting, which a Best Buy employee flagged as containing images of child pornography and reported to the FBI. The customer was indicted for possession of child pornography, although the judge in the case later threw out nearly all the evidence against the defendant due to "false and misleading statements" made by an FBI agent while trying to secure a search warrant for the customer's house, and the government ultimately dropped the case.<ref>{{Cite news|url=https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography|title=FBI Used Paid Informants On Best Buy's Geek Squad To Flag Child Pornography|work=[[NPR]]|date=March 7, 2018|access-date=August 21, 2019|archive-date=August 21, 2019|archive-url=https://web.archive.org/web/20190821174049/https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography|url-status=live}}</ref>

===Privacy===
On October 20, 2023, [[CBC News]] released the results of a ''[[Marketplace (Canadian TV program)|Marketplace]]'' investigation which found that that Best Buy technicians had viewed private files, such as intimate photos, on customer devices. One technician was also caught copying photos onto a USB [[flash drive]].<ref>{{Cite web |last=Kampf |first=Stephanie |date=October 20, 2023 |title=We caught technicians at Best Buy, Mobile Klinik, Canada Computers and others snooping on our personal devices |url=https://www.cbc.ca/news/business/marketplace-tech-repair-snooping-1.7000775 |access-date=October 20, 2023 |website=CBC News |publisher=CBC |place=Canada |publication-date=October 20, 2023}}</ref>

===LGBT issues===

In March 2024, following threats of shareholder-related action from conservative advocacy groups, Best Buy agreed to block donations by employee resource groups to eight LGBT organizations, over their support for access to [[gender affirming care]] for trans minors. This was met with criticism by a number of groups, including [[GLAAD]] and the [[Human Rights Campaign]].<ref>{{Cite news |work=NBC |url= https://www.nbcnews.com/nbc-out/out-news/best-buy-offers-screen-lgbtq-nonprofit-donations-conservative-pressure-rcna145603 |title=Best Buy offers to screen LGBTQ nonprofit donations after conservative pressure, filing shows}}</ref>

==See also==
* [[Retail apocalypse]]
* [[List of retailers affected by the retail apocalypse]]

==References==
{{Reflist}}

==Further reading==
{{refbegin|}}
* {{Cite news|last=Roose|first=Kevin|title=Best Buy's Secrets for Thriving in the Amazon Age|work=[[The New York Times]]|date=2017-09-18|url=https://www.nytimes.com/2017/09/18/business/best-buy-amazon.html|issn=0362-4331|access-date=October 2, 2017|archive-date=October 3, 2017|archive-url=https://web.archive.org/web/20171003031157/https://www.nytimes.com/2017/09/18/business/best-buy-amazon.html|url-status=live}}
{{refend}}

; Videos:
* {{cite web|url=https://www.youtube.com/watch?v=Z_5fNe-xnYk |archive-url=https://ghostarchive.org/varchive/youtube/20211221/Z_5fNe-xnYk |archive-date=2021-12-21 |url-status=live|title=Will Best Buy Survive Amazon?|publisher=[[CNBC]]|date=2019-05-30}}{{cbignore}}

==External links==
{{Commons category}}
* {{Official website|https://corporate.bestbuy.com}}
{{Finance links
| name = Best Buy Co., Inc.
| symbol = BBY
| sec_cik = 764478
| yahoo = BBY
| google = BBY:NYSE
}}

{{Major retail companies}}
{{Minnesota Corporations}}
{{Vancouver Corporations}}
{{Video rental shops}}
{{Authority control}}
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[[Category:Best Buy| ]]
[[Category:1966 establishments in Minnesota]]
[[Category:Companies based in Minnesota]]
[[Category:Retail companies established in 1966]]
[[Category:American companies established in 1966]]
[[Category:Companies listed on the New York Stock Exchange]]
[[Category:Consumer electronics retailers of the United States]]
[[Category:Consumer electronics retailers of Canada]]
[[Category:Multinational companies headquartered in the United States]]
[[Category:Online retailers of the United States]]
[[Category:Richfield, Minnesota]]
[[Category:1980s initial public offerings]]