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SurveyMonkey

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Momentive
Type of businessPublic company
Available inDanish, German, English, Spanish, French, Korean, Italian, Dutch, Japanese, Norwegian, Portuguese, Russian, Finnish, Swedish, Mandarin Chinese, Turkish[1]
Traded asNasdaq: MNTV
Russell 2000 Index component
Founded1999; 26 years ago (1999)[2]
HeadquartersOne Curiosity Way,
San Mateo, CA 94403
United States
No. of locationsSan Mateo, Portland, Seattle, Dublin, Ottawa, London, Sydney[3]
Area servedWorldwide
Founder(s)Ryan Finley
Chris Finley
CEOZander Lurie, CEO[4]
Key peopleSerena Williams,[5] board of directors
David Ebersman, board of directors
Sheryl Sandberg, board of directors
Susan Decker, board of directors
Brad D. Smith, board of directors
IndustrySAAS / Online survey services
ProductsCloud-based experience management and survey software
RevenueIncrease US$443.79 million (2021)[6]
Operating incomeDecrease US$-112.57 million (2021)[6]
Net incomeDecrease US$-123.25 million (2021)[6]
Total assetsIncrease US$939.92 million (2021)[6]
Total equityIncrease US$354.47 million (2021)[6]
Employees1,600 (December 2021)[6]
URLmomentive.ai
RegistrationRequired for creating a survey
Users25,000,000
Written in.NET, Python

Momentive Inc. (formerly SurveyMonkey Inc.) is an experience management company that offers cloud-based software in brand insights, market insights, product experience, employee experience, customer experience, online survey development, and a suite of paid back-end programs.[7][8]

Along with a 200,000 square foot headquarter building in San Mateo, California, SurveyMonkey has offices in Portland, Seattle, Dublin, Ottawa, London, and Sydney.[9] As of 2021, SurveyMonkey employed around 1,600 people.[6]

On June 9, 2021, SurveyMonkey announced its rebrand to Momentive with the intent to better represent their business-to-business product suite. SurveyMonkey will continue to operate as a subsidiary survey platform.[10] The Momentive Inc. product portfolio includes Momentive, GetFeedback, and SurveyMonkey.[8]

History

Founding

SurveyMonkey was founded by Ryan Finley and Chris Finley in 1999. In 2009, Spectrum Equity and Bain Capital acquired a majority interest in the company.[11] The same year, Dave Goldberg joined SurveyMonkey as CEO.[12]

The company went public under the name SurveyMonkey (Nasdaq: SVMK) on September 25, 2018.[13]

Expansion

In 2010, the company received $100 million in debt financing from Bank of America Merrill Lynch and SunTrust Robinson Humphrey.[14] By 2013, SurveyMonkey raised $800 million in debt and equity valuing the company at $1.35 billion.[15] In September 2013, the company announced HIPAA-compliant features for premium subscription holders.[16]

In 2014, the company raised $250 million in equity financing from Google Capital (now CapitalG), Tiger Global Management, Baillie Gifford, T. Rowe Price and Morgan Stanley.[17]

Dave Goldberg died in May 2015, and Zander Lurie was named chairman of the board in July of the same year.[18][19]

On August 3, 2015, Bill Veghte replaced Goldberg as SurveyMonkey CEO. Veghte held top posts at HP and Microsoft.[20] Veghte left the role after fewer than 6 months due to strategic differences with investors and was replaced by Zander Lurie in January 2016.[21]

In February 2016, SurveyMonkey began polling public opinion using the SurveyMonkey platform.[22] Poll aggregator FiveThirtyEight gives the poll a 'C' rating.[22]

In 2017, the company rolled out "SurveyMonkey Genius" which estimates survey performance and makes actionable suggestions to increase survey effectiveness.[23] In August, the company launched "SurveyMonkey CX" which assists organizations in managing their customer experience programs.[24]

On September 26, 2018, SurveyMonkey (SVMK) made its debut on the NASDAQ Exchange.[25] The stock launched at $12 per share and rose 43% on the first day of trading.[26]

Emory University Goizueta Business School dean Erika James joined the SurveyMonkey board of directors in 2018, creating Gender Parity on the company's board.[27][28]

Acquisitions

The company has acquired three other survey tools: Precision Polling, Wufoo, and Zoomerang, as well as a 49.9 percent stake in the UK-based Clicktools.[29]

In August 2014, SurveyMonkey acquired Canadian company Fluidware, the creator of FluidSurveys.com and FluidReview.com.[30]

SurveyMonkey acquired TechValidate, a Canadian marketing content automation company in August 2015.[31]

By March 2019, SurveyMonkey acquired Usabilla, an Amsterdam-based website and app survey company, for $80 million in cash and stock.[32] That same year, SurveyMonkey acquired GetFeedback, a San Francisco-based customer experience management company, in August.[33]

Transition to Momentive and failed acquisition by Zendesk

On June 9, 2021, SurveyMonkey announced its rebrand as Momentive, a new entity that encompasses experience management and corporate insights solutions across a suite of products. Momentive includes SurveyMonkey, GetFeedback, and Momentive Insights.[34][8]

On October 28, 2021, Zendesk announced that it had agreed to acquire MomentiveAI for about $4.1 billion, in an all-stock deal.[35] Chief executive Mikkel Svane of Zendesk said of the acquisition, "We have a big overlap in customers. It's incredibly powerful. And we believe that it will create a whole new, richer picture of your customers," according to Reuters.[36] Although shareholders of Momentive Global Inc. approved the deal, Zendesk's shareholders voted against the acquisition.[37] Subsequently the deal was terminated.[37]

See also

References

  1. ^ "SurveyMonkey: Free online survey software & questionnaire tool". Retrieved 24 July 2016.
  2. ^ Scott, Martin (27 August 2012). "Customer research easier in digital era". USA Today. Retrieved 20 February 2013.
  3. ^ "SurveyMonkey Office Locations". Retrieved 24 July 2016.
  4. ^ "Lurie Departs GoPro to Take CEO Job at SurveyMonkey". Recode. Retrieved 2016-01-13.
  5. ^ "Serena Williams on International Women's Day: 'We Must Band Together to Fight for What's Fair'". Fortune. Retrieved 29 March 2019.
  6. ^ a b c d e f g "US SEC: Form 10-K Momentive Global, Inc". U.S. Securities and Exchange Commission. 31 December 2021. Retrieved 23 March 2022.
  7. ^ Vanian, Jonathan (9 June 2021). "SurveyMonkey changes its name as it expands beyond surveys". Retrieved 25 June 2021.
  8. ^ a b c Staff, Inc. (15 June 2021). "How to Use Online Tools for Customer Surveys". Retrieved 25 June 2021. {{cite web}}: |first= has generic name (help)
  9. ^ Boerner, Dean (15 March 2019). "Modern Workplaces: Inside SurveyMonkey's bananas office space in San Mateo". Retrieved 25 June 2021.
  10. ^ Swant, Marty (9 June 2021). "SurveyMonkey Rebrands As Momentive To Fuel Its Growing Enterprise Business". Retrieved 25 June 2021.
  11. ^ Swant, Marty (9 June 2021). "SurveyMonkey Rebrands As Momentive To Fuel Its Growing Enterprise Business". Retrieved 25 June 2021.
  12. ^ Novet, Jordan (29 August 2018). "SurveyMonkey files to go public, lost $27 million on $121 million in sales in first half of 2018". Retrieved 25 June 2021.
  13. ^ Staff, Inc. (15 June 2021). "How to Use Online Tools for Customer Surveys". Retrieved 25 June 2021. {{cite web}}: |first= has generic name (help)
  14. ^ Equity, Spectrum (1 April 2009). "SurveyMonkey Receives Investment from Spectrum Equity". Retrieved 25 June 2021.
  15. ^ Lynley, Matthew (3 November 2010). "SurveyMonkey bucks the trend, picks up $100M in debt financing". Retrieved 25 June 2021.
  16. ^ Inc., Fortune (25 June 2021). "SurveyMonkey IPO". Retrieved 25 June 2021. {{cite web}}: |last= has generic name (help)
  17. ^ Konrad, Alex (18 November 2018). "SurveyMonkey Jumps Into Enterprise Market With New Product For Businesses". Retrieved 25 June 2021.
  18. ^ Novet, Jordan (29 August 2018). "SurveyMonkey files to go public, lost $27 million on $121 million in sales in first half of 2018". Retrieved 25 June 2021.
  19. ^ Lorenzetti, Laura (15 December 2014). "SurveyMonkey is worth $2 billion after new $250 million fundraising round". Retrieved 25 June 2021.
  20. ^ Hardy, Quentin (6 July 2015). "Sheryl Sandberg Joins SurveyMonkey's Board". Retrieved 25 June 2021.
  21. ^ Zhang, Maggie (7 July 2015). "HP's Bill Veghte Joins SurveyMonkey As New CEO". Retrieved 25 June 2021.
  22. ^ a b Silver, Nate (2021-03-25). "Pollster Ratings - SurveyMonkey". FiveThirtyEight. Retrieved 2022-03-29.
  23. ^ Live, Research (15 January 2016). "VEGHTE OUT AND LURIE IN AS SURVEYMONKEY CEO". Retrieved 25 June 2021.
  24. ^ Del Rowe, Sam (17 July 2017). "SurveyMonkey Announces People Powered Data Platform". Retrieved 25 June 2021.
  25. ^ Thompson, Bob (10 August 2017). "Can SurveyMonkey and Zoho Disrupt Enterprise Software?". Retrieved 25 June 2021.
  26. ^ Salinas, Sara (26 September 2018). "SurveyMonkey surges 42% in market debut, ends trading at $17 a share". Retrieved 25 June 2021.
  27. ^ Sonenshine, Jacob (26 September 2018). "Survey Monkey Pops 43% on IPO". Retrieved 25 June 2021.
  28. ^ Mohan, Pavithra (14 August 2018). "SurveyMonkey's board is now 50% women". Retrieved 25 June 2021.
  29. ^ Mandel, Eric (14 August 2018). "SurveyMonkey adds Emory Dean to Board of Directors". Retrieved 25 June 2021.
  30. ^ Crunch, Tech (11 January 2011). "SurveyMonkey Acquires A 49.9 Percent Stake In Clicktools". Retrieved 25 June 2021.
  31. ^ MacMillan, Douglas (5 August 2014). "SurveyMonkey Acquires Smaller Canadian Rival". Retrieved 25 June 2021.
  32. ^ King, Rachel (4 August 2015). "SurveyMonkey bulking up B2B platform with TechValidate". Retrieved 25 June 2021.
  33. ^ Miller, Ron (5 March 2019). "SurveyMonkey acquires web survey company Usabillla for $80M". Retrieved 25 June 2021.
  34. ^ Vanian, Jonathan (9 June 2021). "SurveyMonkey changes its name as it expands beyond surveys". Retrieved 25 June 2021.
  35. ^ "Zendesk to Buy SurveyMonkey Parent Momentive Global". Bloomberg.com. 2021-10-28. Retrieved 2021-10-30.
  36. ^ Hu, Krystal; Hussain, Noor Zainab (2021-10-28). "Software services firm Zendesk to buy SurveyMonkey parent for nearly $4 bln". Reuters. Retrieved 2021-10-30.
  37. ^ a b Jacob, Denny (2022-02-25). "Zendesk Terminates Deal With SurveyMonkey Parent". Wall Street Journal. ISSN 0099-9660. Retrieved 2022-03-07.
  • Official website
  • Business data for Momentive Global Inc:
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