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IBM Consulting

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IBM Consulting
Company typeDivision of IBM
IndustryInformation technology
Consulting
Outsourcing
FoundedJune 16, 1991; 33 years ago (1991-06-16)
Headquarters
Armonk, New York, U.S.
Key people
Arvind Krishna, Mark Foster, Chairman
John Granger, Senior VP
Kelly Chambliss, SVP & COO
ParentIBM (1991–present)
Websiteibm.com/consulting

IBM Consulting, rebranded in 2021 from IBM Global Business Services, is the professional services and consulting arm of IBM.[1] IBM Consulting provides services to companies, global government organizations, non-profits and NGOs.

IBM Consulting

IBM Consulting, formerly known as IBM Global Business Services,[2][3] has approximately 140,000 employees globally, providing management and strategy consulting, systems integration, and application management services. It is organized into two main verticals, Business Transformation Services and Hybrid Cloud Services. These two verticals align to the core clients IBM serves across enterprise strategy, experience, technology, and operations.

History

IBM's early involvement in IT services can be traced back to the mid-seventies and its Data Processing Support Services (DPSS) division. At the time, the company was under regulatory pressure to unbundle its support services from the sale of hardware. Additionally, with the launch of its early teleprocessing and database products, such as CICS and IMS, many customers could acquire the expertise needed to build their applications only through hiring consulting services directly from IBM.

Later, in 1989, Eastman Kodak Company and IBM completed an agreement by which IBM designed, built and managed a new state-of-the-art data center for Kodak in Rochester, New York under the brand name ISSC, Integrated Systems Solution Corporation.

Also in 1989, IBM introduced Business Recovery Services, an offering that enables a business to continue operations in the event of an unplanned outage or disaster.

In 1992, the company formed IBM Consulting Group, as a new management consulting organization with service lines in Business Transformation and IT Strategy Consulting.[4] This initiative was led by Robert M. Howe, IBM vice-president and general manager of IBM Consulting Group.[5] The group was rebranded to IBM Business Innovation Services in 2001,[6] and then IBM Business Consulting Services. As the management consulting became more entangled with more technology delivery, the integrated organization became known as IBM Global Business Services.

In 2002, IBM Global Services acquired the management consulting and technology services arm of PricewaterhouseCoopers,[7] around the same time some other Big Four accounting firms were selling off their consulting arms (this was in order to avoid conflicts of interest in light of the Sarbanes-Oxley Act). PwC's consultancy business was sold to IBM for approximately US$3.9 billion in cash and stock. This nearly doubled the number of consultants within IBM Global Services, adding 30,000 consultants in 52 countries.

In 2016, IBM announced its planned acquisition of Promontory Financial Group in September 2016 and completed the transaction in November 2016.

In October 2021, IBM Global Business Services was renamed IBM Consulting after the spin-off of IBM's Global Technology Services division into Kyndryl Holdings.[8][9]

Organizational structure

IBM Consulting is organized into three growth platforms, which contain seven service lines:

  • Digital Strategy & Interactive: Digital Strategy, IBM iX
  • Cloud Application Innovation: ADM Innovation, Cloud Application Migration Services, Next Gen EA
  • Cognitive Process Transformation: Cognitive Business Decision Support, Cognitive Process Re-Engineering, Cognitive Process Services

Acquisitions

References

  1. ^ "IBM Global Business Services rebrands as IBM Consulting". consulting.us. Retrieved 9 December 2021.
  2. ^ Osman, Riaz. "IBM Global Business Services renamed IBM Consulting". Retrieved 8 December 2021.
  3. ^ Foster, Mark. "Meet IBM Consulting". ibm.com. IBM. Retrieved 8 December 2021.
  4. ^ "IBM Archives: History of IBM, 1992". IBM. 2003-01-23.
  5. ^ Howe, Robert M (1983). "Message from the IBM Vice-President and General Manager, IBM Consulting Group". IBM Systems Journal. 32 (1): 1. doi:10.1147/sj.321.0000.
  6. ^ Rothenberg, Matthew. "IBM Business Innovation Services". Baseline Magazine. Retrieved 1 October 2012.
  7. ^ Shankland, Stephen. "IBM grabs consulting giant for $3.5 billion". CNET. Retrieved 2020-01-29.
  8. ^ Osman, Riaz. "IBM Global Business Services renamed IBM Consulting". Retrieved 8 December 2021.
  9. ^ Foster, Mark. "Meet IBM Consulting". ibm.com. IBM. Retrieved 8 December 2021.
  10. ^ "IBM Acquires 7Summits to Drive Digital Transformations for Salesforce Clients, 2021". IBM. 2021-01-11.
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