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Citrix Virtual Apps and Desktops
Service Current Release 2402 LTSR 2311 2308 2305 2303 2212 2209 2206 2203 LTSR 1912 LTSR
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Known issues

August 30, 2024
Contributed by: 
C

Citrix Virtual Apps and Desktops 7 2407 includes the following known issues:

Notes

  • If a known issue has a workaround, it is provided after the description of the issue.

  • The following warning applies to any workaround that suggests changing a registry entry:

    Warning:

    Editing the registry incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of the Registry Editor can be solved. Use the Registry Editor at your own risk. Be sure to back up the registry before you edit it.

General

  • If you launch the app bar and then open the Connection Center menu in Citrix Workspace app for Windows, the app bar doesn’t appear under the server that hosts it. [HDX-27504]

  • If you use Citrix Workspace app for Windows and launch the app bar in a vertical position, the bar covers the Start menu or the system clock tray. [HDX-27505]

  • The combo box might not display properly when a user selects a combo box that is already in focus on the host. As a workaround, select another UI element and then select the combo box. [HDX-21671]

  • The Citrix Desktop Service might fail to start after performing an in-place OS upgrade from Windows 10 to Windows 11. To resolve the issue, restart the machine. [HDX-58399]

  • The Session limits settings for multi-session VDAs are declined in session hosts running Windows Server 2022, Windows 10 Enterprise multi-session, and Windows 11 Enterprise multi-session. As a workaround, you can configure RDS Session Time Limits through GPO. [HDX-47001]

  • The Windows Security dialog box associated with FIDO2 will not be displayed in front of the ICA session window if you are running the application with administrator privileges. It is by the operating system design that the Windows Security dialog box will be hidden behind the ICA session window if it is running as an elevated process. [HDX-26794]

  • Clipboard copy and paste may fail for data larger than 100MB from client to ICA session. Large buffer copies are not supported. [HDX-59028]

  • Though a restore point is created, a VDA cannot be restored if a VDA installation failed on the Windows 10 or Windows 11 multi-session platform. The VDA installation was initiated through the UI or command line. [HDX-58915]

  • Windows 10 or Windows 11 Multi-session OS does not support Windows System Restore. Hence, the option to create a restore point is unavailable in the UI. The command line options /EnableRestore or /EnableRestoreCleanup are ignored and the Disabling System Restore as not currently supported on Windows 10/11 Multi Session OS’s” message is logged. [HDX-58915]

  • Citrix signs both Citrix-generated and third-party binaries. This means, the binaries are authenticated by Citrix. The versions of the third-party binaries remain the same as they are procured from third parties. If a binary is already installed, a VDA upgrade does not install the binaries because the versions match. To avoid this limitation:

    1. Include the binaries in an allow list. This eliminates the need for signing the binaries.
    2. Uninstall the older VDA and install the new VDA. This resembles a fresh VDA install and the signed versions are applied.

    [HDX-62302]

  • In some scenarios, when you use the Client IP policy filter, the IP address used to evaluate the policy is incorrect. [HDX-62375]

  • When you use Enhanced domain pass-through for single sign-on, SSO into the session might fail if the client device or session host is running Windows 11. [HDX-62973]

  • Policy data might be lost when the site is upgraded with invalid Policy settings. If you encounter this issue, open a technical support case using the Citrix Support portal. [GP-1671]

  • When you install Citrix Rendezvous V2 using VDAWorkstationSetup_2402, VDAServerSetup_2402, or VDAWorkstationCoreSetup_2402 packages, the installation might fail because the Citrix.Diagnostics.Tracing.dll file is missing in these packages. As a workaround:

    • Install Citrix Rendezvous V2 from the full CVAD Citrix Virtual Apps and Desktops 7 2402 LTSR package or from the Citrix_Virtual_Apps_and_Desktops_7_2402_LTSR.iso.
    • Alternatively, replace the missing Citrix.Diagnostics.Tracing.dll file. To replace the file:
      1. Copy the Citrix.Diagnostics.Tracing.dll file from the CVAD Citrix Virtual Apps and Desktops 7 2402 LTSR package or from the ISO in the “x64\XenDesktop Setup” folder.
      2. Create a temporary folder. For example: “C:\Workaround” .
      3. Extract the minimal installer package to the temporary folder by running the command: VDAWorkstationSetup_2402.exe /extract “C:\Workaround” .
      4. Copy the Citrix.Diagnostics.Tracing.dll file to the “C:\Workaround\Extract\Image-Full\x64\XenDesktop Setup” folder.
      5. Start the VDA installation by running the command: “C:\Workaround\Extract\Image-Full\x64\XenDesktop Setup\XenDesktopVdaSetup.exe” [HDX-65363]

Audio

For some 3rd party applications (e.g. Zoom app or Teams app) running on a single-session VDA, audio device names are not properly updated in the 3rd party applications after a disconnect, reconnect, or hard reset of the ICA session.

As a workaround, you can restart the 3rd party application and the audio device names will update as expected. [HDX-48021]

Web Studio

When editing a catalog in Web Studio for Google Cloud using CMEK for disks, skipping steps in the wizard might cause failure in future cases of adding machines. To avoid this issue, complete the entire wizard without skipping any steps, or use the PowerShell SDK to perform the operation. [STUD-31280]

Secure Private Access with Web Studio

  • The navigation bar is partially visible when a user is redirected from the Overview tab > “Add license server URL” link to Settings > Integrations page. Refresh the page to see the navigation bar. [SPAOP-4782]
  • A blank warning popup appears when an incorrect gateway URL is entered. Hover over the warning icon, to see the warning message. [SPAOP-4947]
  • When you perform a Day 0 integration and attempt to configure a database, the text inside warning popup is not shown after switching from manual to Automatic mode. Hover over the warning icon to see the message. [SPAOP-4948]
  • The vertical scrollbar is partially visible for all tabs in the console. No workaround is needed for this issue, and it does not affect any features or user experiences. [SPAOP-4851]
  • Under Settings > Integrations tab, the horizontal scrollbar is not visible at the bottom of the page if the browser window is small. The horizontal scroll bar is not needed if the browser window is maximized. [SPAOP-4844]
  • In the Troubleshooting logs, the vertical scrollbar is not visible at bottom of the page when the log details dialog box is opened. No workaround is needed for this issue, and it does not affect any features or user experiences. [SPAOP-4843]
  • The Overview tab is not highlighted when logging into the Secure Private Access console or navigating back to the WS and returning to the Secure Private Access console. No workaround is needed for this issue, and it does not affect any features or user experiences. [SPAOP-4691]
  • Under Settings > Integrations tab, the error messages appear behind the dialog box instead of in front of it. No workaround for this issue and it does not affect any features or user experiences. [SPAOP-4856]

Note:

All the above issues occur only when you access the Secure Private Access from Web Studio. They are not applicable if you access the standalone Secure Private Access.

Graphics

  • If you start a video preview using a 64-bit webcam app over Theora compression, the session might crash. [HDX-21443]

  • You might notice extra webcams that are connected to the remote desktop in the Skype for desktop app. These extra webcams’ preview are blocked and might show a black screen due to security reasons. You can ignore the extra webcam and continue using the webcam for endpoint. [HDX-58807]

Machine Creation Services

  • In a VMware environment hosted on AWS, the MCS machine catalog creation fails if the master image is vTPM enabled. This issue affects all Citrix Virtual Apps and Desktops versions and is due to a problem in the VMware environment. For assistance, contact VMware support. [PMCS-38514]

Printing

  • Universal Print Server printers selected on the virtual desktop do not appear in the Devices and Printers window in the control panel. However, when users are working on applications, they can use those printers. This issue occurs only on Windows 10. For more information, see CTX213540. [HDX-5043, 335153]

  • The default printer might not be marked correctly in the printing dialog window. This issue does not affect print jobs sent to the default printer. [HDX-12755]

  • Some print jobs from load-balanced network printers may fail when SSL connections to the Universal Print Servers are enabled. This happens when print jobs are fired rapidly one after the other. [HDX-58316]

Third-party issues

  • Chrome supports UI Automation only for toolbars, tabs, menus, and buttons around a webpage. Because of this Chrome issue, the automatic keyboard display feature might not work in a Chrome browser on touch devices. As a workaround, run chrome --force-renderer-accessibility or you can open a new browser tab, type chrome://accessibility, and enable Native accessibility API support for specific or all pages. In addition, when you publish a seamless app, you can publish Chrome with the --force-renderer-accessibility switch. [HDX-20858]

  • You may see a black screen when launching a session if you have FSLogix 2201 HF1 installed on the session host. To address this issue, you must upgrade FSLogix to a newer version. [HDX-46159]

Profile Management

Linux VDA

Session Recording

Workspace Environment Management

Citrix Provisioning

Federated Authentication Service

Known issues
August 30, 2024
Contributed by: 
C
August 30, 2024
Contributed by: 
C

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