The increasing usage of audio and chat communication in private and commercial cooperative settings requires new insight into choosing the appropriate media for collaborative tasks. The paper presents the results of two series of experiments comparing ...

Short assigned question-answering style tasks are often used as a probe to understand how users do search. While such assigned tasks are simple to test and are effective at eliciting the particulars of a given search capability, they are not the same as ...

Many organizations pursue knowledge management (KM) initiatives, with different degrees of success. One key aspect of KM often neglected in practice is that it not only concerns technology. Technology merely provides the tools with which employees can ...

Articulation work is a critical factor in information infrastructure building projects that involve multiple and diverse communities. It brings awareness of language differences, ramifications of definition and use of categories, as well as other ...

In this paper, we present an open architecture that enables the coexistence of and the collaboration between different and heterogeneous clinical decision support models. Clinical decision support can be (and has been) built starting from complementary ...

There is an urgent need to understand and resolve conflict that may occur among multiple experts during the knowledge acquisition process so that it remains less of a "bottleneck". Our study addresses this need by examining the effectiveness of the ...

Drawing a distinction between relational and nonrelational sources, we explore the antecedents to selecting an information source. The antecedents to use have been categorized into job, individual, and source characteristics. Two theoretical models are ...

Facilitating the transfer of knowledge between knowledge workers represents one of the main challenges of knowledge management. Knowledge transfer instruments, such as the experience factory concept, represent means for facilitating knowledge transfer in ...

Online word-of-mouth (WOM) communication in the form of online product reviews, such as those provided by consumers who have previously purchased a product, has become a major information source for consumers and marketers about a product's quality. The ...

Open Source Software is computer software for which the source code is publicly open for inspection, modification, and redistribution. While research of a few, large, successful projects have provided insights into the nature and practices of the open ...

Massive, multiplayer online role-playing games foster rich social environments. Within the game, players can interact with other players, make friends, create and cultivate new online forms of community. Using participant observation and content ...

Voters in a democracy have the responsibility to learn about the candidates and issues on which they are deciding. The internet offers voters unparalleled opportunities for finding information relevant to elections. Use of the internet for politics is ...

Web-based knowledge communities (WKCs) allow individuals with similar interests to collectively engage in knowledge acquisition and exchange. In spite of increased research interest in the topic of on-line knowledge exchange and social interaction, few ...

New product development (NPD) projects require efficient strategies for reducing time to market and responding faster and better to the customer needs. While these strategies were mostly technology driven at the early stages, nowadays firms are adopting ...

Mobile advertising has emerged as one of the most popular applications in mobile commerce, particularly in the form of SMS advertising campaigns. However, looking at the process of mobile advertising scientific inquiry, one observes that little is known ...

Critical social theorists often emphasize the control and surveillance aspects of information systems, building upon a characterization of information technology as a tool for increased rationalization. The emancipatory potential of information systems ...

In 2005, 52% of taxpayers filed their federal returns electronically. This is far short of the IRS goal of having 80% of returns filed electronically by 2007. Using the e-commerce technology adoption literature, this exploratory study investigates ...

Facilitation is a key success factor for effective Group Support Systems (GSS) applications. The development of effective support for facilitation becomes more critical than ever as decision making groups are larger and globally distributed. Developing ...

Firms invest heavily to develop on-line cooperative systems in the hope of creating unique value in the minds of their customers. However, when system use begins to decline, firms are faced with a major challenge: where should they invest to increase ...

The recent emergence of web mash-ups and open source software is driving the development of new practices in software and systems development. In this paper we explore novel practices of user-driven innovation through an examination of several case ...