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- ArticleSeptember 2008
Prioritisation, Resources and Search Terms: A Study of Decision-Making at the Virtual Reference Desk
ECDL '08: Proceedings of the 12th European conference on Research and Advanced Technology for Digital LibrariesPages 106–116https://doi.org/10.1007/978-3-540-87599-4_12The reinterpretation of the traditional reference service in an online context is the virtual reference desk. Placing reference services into an online setting, however, presents many challenges. We report a study and analytic framework which addresses ...
