Effective as of: 9-19-2024
This Policy describes our data and privacy practices for data collected by Chicago Sports Broadcasting, LLC d/b/a Chicago Sports Network (“Chicago Sports Network”), through our website, chsn.com and the CHSN and/or Chicago Sports Network app, and any other website, mobile, connected device, or other app, product, feature, or service we offer that posts or provides this policy (collectively, the “Platform”), and by Chicago Sports Network offline, which we may combine with online data.
By accessing, using, submitting data to, or otherwise interacting with the Platform or providing information to us, you agree to the practices described in this Privacy Policy. Please also review our Terms of Use, which also applies to your use of the Platform. If you do not agree to the terms of this Privacy Policy and the Terms of Use, please do not use the Platform or provide personal data to us.
There may be times when you are interacting with us when we provide additional information or ask your consent for certain data processing. These additional disclosures supplement this policy and will apply to that feature or functionality.
Chicago Sports Network provides the Platform to connect you and other fans with the Chicago White Sox, the Chicago Bulls, and the Chicago Blackhawks (“CHSN Teams”) and some of your other favorite sports teams and similar organizations (“Partner Teams”). The CHSN Teams and Partner Teams also partner with and are members of sports leagues, including the MLB, NBA, and NHL (“Leagues”).
Chicago Sports Network provides services to you and to our CHSN Teams, Partner Teams, and Leagues by broadcasting games and other CHSN Team, Partner Team, and League activities (“Events”) through multi-channel distribution (including through our website and app, over-the-air, and through our distribution arrangements), including providing interactive features and third party integrations, facilitating merchandise sales, hosting on-site events, and analyzing Event-related data and other data we collect to improve and personalize your fan experience.
When you interact with the Chicago Sports Network or otherwise use the Platform to interact directly with one of our CHSN Teams, Partner Teams, or Leagues, such as by watching a specific Event, we may share certain data with the applicable CHSN Team, Partner Team, or the applicable League, as further described below.
We collect data about users of the Platform directly, automatically when you visit the Platform, and sometimes from third parties. Some of this data may be considered “personal information” or “personal data”, and some of which may be considered “sensitive”, under various applicable laws. We will also treat other information, including IP addresses and cookie identifiers, as “personal data” where required by applicable law and we will treat certain personal data as “sensitive data” as required by applicable law.
Note that we may de-identify or pseudonymize personal data so that it is non-personal, such as aggregating (such as combining it with data about other individuals) and/or or converting it to a code, sometimes using a function commonly known as “hash”, or otherwise removing characteristics that make the data personally identifiable to you. We will treat de-identified or pseudonymized data as non-personal to the fullest extent allowed by applicable law. If we combine non-personal data with personal data, then we will treat the combined information as personal data under this Privacy Policy.
Data You Provide Directly
We may ask you to provide data directly, such as contact data (your name, physical address, email address, and phone number), demographic data (for example, your gender and similar information), and other data about you (for example, information about your preferences and interests).
Payment Data. When you make a purchase, we collect payment data, such as credit card, billing, and other financial information, and information about your transaction history. You also have the option to store payment information for future purchases. We may use third party payment processors.
User Content and Submission Features. The Platform may permit you to submit or post photos, audio, video, text, files, social media posts, or other content (“User Content”) through interactive or other features, such as reviews, discussion forums, online chats, blog comments, gallery posts, or promotional activities (“Submission Features”).
Your submission of any User Content is subject to the Terms of Use for the Site (including the User Content and Acceptable Use terms) which give us the right to use your User Content, online or offline, in connection with our promotional activities. Personal information, such as your name, user name (from the Platform or your social media account), or where you reside, may be publicly displayed with your User Content. Others may access it, use it, and share it. We are not responsible for how others use User Content you submit or post. In addition, in connection with certain activities, your personal information may be disclosed publicly, for example, being identified as a winner of a sweepstakes or being awarded a prize.
Viewed Content. If you stop watching a program on a particular device while you are logged in, the Platform gives you the option to pick up the program where you left off when you launch the Platform on a different device. To do this, we must keep track of the content you have watched, including video titles, when you watched the content, and the point at which you stopped watching the content. We make recordings of that content, and connect that information to your profile, along with identifying all devices you use with your profile. The Platform also let you pause, rewind or fast-forward content. To do this, we must make recordings of the content you are watching and connect that information with your profile. The general categories of content you view may also be used to provide you with more relevant advertising to the extent permitted by applicable law. We may also collect information about ads you have viewed on the Platform.
You acknowledge that, if you choose to post any information about your viewing history on a third-party platform, or by liking or sharing any content, the Video Privacy Protection Act of 1998 (18 U.S.C. § 2710) (or any similar state law) does not apply. However, to the extent it does apply in any manner, you are providing your informed, written consent to the disclosure of that information pursuant to the Video Privacy Protection Act.
Chat Support. When you participate in a customer service or similar chat feature with us, Chicago Sports Network may record, use, and retain your communications and the data you provide in order to assist you during the chat session, provide customer support, to improve our products and services, and for marketing purposes. If you do not consent, please do not continue with chat assistance.
Data We Collect Automatically when you Access or Use the Platform
Cookies, Tags, and Other Technologies. Chicago Sports Network and our third-party business partners (including any third-party service providers or third-party content, advertising, and analytics providers) may use a variety of technologies, including cookies and pixel tags, that automatically or passively collect information whenever you access, use, or otherwise interact with the Platform (“Device ID/Interaction Information”).
Device ID/Interaction Information may include, but is not limited to:
Device ID/Interaction Information may be collected through the use of the following technologies:
Cookies and Local Storage. Cookies and local storage are text files placed within a browser on a device when it is used to visit the Platform. Certain web browsers and browser add-ons may provide additional local data storage mechanisms. We may use cookies and similar technologies to help keep your use of the Platform more secure, to study traffic patterns on the Platform, to study the effectiveness of our customer communications, to maintain the integrity of the Platform, to measure crash analytics and other maintenance related data, to manage and measure the performance of advertisements displayed on or delivered by or through the Platform, and to personalize your experience through the Platform, such as to recognize you when you return to the Platform. Most browsers provide you with the ability to disable, decline, or clear cookies and local storage; please check your browser’s settings for further information. However, if you disable cookies, you may find this affects your ability to use certain parts of the Platform. For more information about cookies, please visit https://www.aboutcookies.org.
Pixel Tags. Small graphic images or other web programming code (also known as web beacons or pixel tags or 1×1 GIFs or clear GIFs) may be included in our web pages and email messages. These and similar technologies may be used for a number of purposes by us and our third-party providers, including to count visitors to the Platform, to monitor how users navigate Platform, to count how many of our email messages were opened, or to count how many particular products were viewed, or for marketing and targeted advertising purposes. The data we collect through this technology may include the first date and time you open our email, and whether you click any links included in our email.
Embedded Scripts. An embedded script is programming code that is designed to collect data about your interactions with the Platform, such as the links you click on. The code is temporarily used by our server or a third party service provider or business partner while you browse or interact with the Platform and is deactivated or deleted when you disconnect from the Platform.
Data Collected Through Mobile Devices and SDKs. We use embedded scripts and the tools provided in Software Development Kits (“SDKs”) to collect data through mobile devices such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network data, and website usage behavior. SDKs are software packages that contain a set of tools that can be used to help build applications and implement new features in existing apps including those that collect data from your device.
Precise and Approximate Location Data. In some cases, we may directly collect precise location data through your device if you have opted in to the collection of that data. You may be able to turn off the collection of location data through the settings on your device. However, please note that we may still be able to collect or infer your approximate location through other data we collect, such as IP address. In addition, some mobile service providers may also provide us or our third-party providers with data regarding the physical location of the device used to access the Platform.
Data We Collect from Third Parties
Distribution Partners. When you use third party credentials to access the Platform, we may receive certain data (including your third-party account credentials and zip code) from you or them in order to verify that you may access certain content.
Enhancement Data. We may receive data about you from other third parties, such as data aggregators, joint marketing partners, third party websites, service providers and other business partners. We may also supplement the data we collect with outside records from third parties, such as public databases, publicly available social media pages, and third parties who enhance the data we have about you, in order to provide you with information or services you have requested, to tailor content, to offer you opportunities to purchase products or services that we believe may be of interest to you, and for other purposes. The data collected and stored by third parties is subject solely to the third party’s privacy practices.
We may use information that we collect, including personal data and Device ID/Interaction Information, as follows:
We may share the data we have collected about you (including personal data) in the circumstances described below or elsewhere in this Privacy Policy, as disclosed at the time you provide data, or otherwise with your consent.
CHSN Teams. Chicago Sports Network is a partnership between several companies, which include the CHSN Teams. Except as prohibited by law, we may share certain data pursuant to our agreements with the CHSN Teams that may be used by the CHSN Teams for their own business, operational and marketing purposes.
Partner Teams. Except as prohibited by law, we may share certain data (including contact information in some cases) with Partner Teams, including to provide analytics relating to Events and fan interactions and for their own marketing purposes.
Other Third Parties for their Own Marketing Purposes/Third Party Advertising and Analytics Partners. Except where prohibited by law or where you have specifically opted out, we may share personal information with unaffiliated third parties with whom we have relationships (such as other companies whose products or services we believe will be of interest to you), including email addresses for their own direct marketing purposes.
As fully described in the section below titled “Third Party Advertising and Analytics Third Parties and Similar Third Parties,” we share (or allow third parties to collect) certain data, including about how you use the Platform, to target advertising to you and others and assess the effectiveness of our advertising, and for similar purposes.
Distribution Partners. When you use third party credentials to access the Platform, we may share certain data with them to verify that you may access certain content.
Affiliated Media Content Providers. If you use the Platform to sign on to applications offered by affiliated media content providers (for example, “TV Everywhere” applications), we may share your information with them to certify to them that you may use those applications. We may also provide relevant information to them under this Privacy Policy. Your use of such applications is optional and is subject to separate terms of use and privacy policy(ies) provided by the media content provider.
Third Party Integrations/Other Third Parties to Whom You Agree or Direct Us to Share Your Data. We may share certain data when you interact with a third party that is integrated in our service, such as third party food vendors that offer special deals through our Digital Concession Stand.
We may otherwise share your personal data when you consent or otherwise direct us to do so. For example, as described above, when you use the Platform to purchase tickets to CHSN Partner Team Events or if you engage with third party payment options, or with another third-party social media application or other feature through which data is shared or if you consent to have your data shared in connection with a Promotion we run with a third party.
Social Media and Other Third-Party Platforms. You may be able to use the Platform to interact with social media or other third-party platforms, like Meta, Google, Instagram, YouTube, TikTok. You may also have the opportunity to log in through or otherwise connect your third-party platform account. When you interact with these third-party platforms through the Platform, we will receive data about you from the third-party platform service and you will be choosing to share data about your interactions with Chicago Sports Network with that social media service.
In addition, the third-party platform service may set their own cookies and collect data about your use of the Platform, including your IP address or other device identifiers, and which pages you visit on the Platform. These third-party platforms may be able to collect certain data on your visits to the Platform regardless of whether or not you affirmatively interact with the feature and whether or not you are logged into (or have) an account with the third-party platform. If you are logged out or do not have an account and visit a page with a social plug-in, your browser sends a more limited set of data. Like other sites, the third-party platform will receive data about the webpage you are visiting, the date and time of your visit, and other browser-related data. They may use that data to help them improve their products or for other purposes set forth in their privacy policy. We may also receive data about you if other users of social media give us access to their profiles and you are one of their connections or “friends.”
The data we collect is subject to this Privacy Policy. The data collected and stored by the third party remains subject to the third party’s privacy practices, including, without limitation, whether the third party continues to share data with us, the types of data shared, and your choices with regard to what is visible to others on that third-party website or service. The third party may allow you to remove the application or feature, in which case we will no longer collect data about you through the application or feature, but may retain the data previously collected.
If you choose to post information to a third-party platform, that information may be public.
Third Parties Providing Services on Our Behalf. We may share personal data about you with third party vendors who perform services on our behalf, such as site and app development, website hosting, data analytics, sending email or other communications, marketing, security and fraud prevention vendors and similar entities.
Sweepstakes, Contests, Promotions. We may offer sweepstakes, contests, or other promotions (any, a “Promotion”), that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern the Promotion, which may require specific requirements of you (including, without limitation, and except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing materials). If you choose to enter a Promotion, personal data may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, as required by law or permitted by the Promotion’s terms or official rules (such as on a winners list).
Administrative and Legal Purposes. Chicago Sports Network reserves the right to use or disclose any data as needed to satisfy any law, regulation or legal request; to protect the integrity of the Platform; to fulfill your requests; to cooperate in any law enforcement investigation, an investigation on a public safety matter, or an investigation into claims of intellectual-property infringement; to protect and defend the legal rights or property of Chicago Sports Network, our affiliates and shareholders, any Platform or its users, or any other party; or, in an emergency, to protect the health and safety of our users or the general public. This includes exchanging data with other companies and organizations for fraud protection and credit risk reduction. We may also use Device Identifiers to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers, or law enforcement agencies, in our discretion.
Business Transitions. In the event Chicago Sports Network goes through a business transition, Chicago Sports Network reserves the right to disclose and transfer all personal data related to the Platform (including, without limitation, during the course of any due diligence process): (i) to a subsequent owner, co-owner or operator of the Platform; or (ii) in connection with a corporate merger, consolidation, restructuring, bankruptcy, the sale of certain of Chicago Sports Network ownership interests, assets, or both, or other company change. By providing your data, you understand and agree that we may transfer such data to the acquiring entity without your further consent, except where required by law.
Employment Applications. If you apply for a job with Chicago Sports Network, please note that we use a careers portal that is operated by a third party, and we or our service provider(s) may ask you to provide self-identifying information (such as veteran status, gender, and ethnicity) in conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission and other federal, state, and local regulatory agencies. Providing such self-identifying information is voluntary, but if you do provide such information, we and/or our service providers may submit that information to the appropriate government or regulatory agencies to fulfill reporting requirements and use that information to defend against employment-related complaints.
SMS/MMS/RCS Message Data. Notwithstanding anything else in this policy, CHSN does not share personal information we collect specific to our SMS/MMS/RCS text message programs (such as mobile number and record of consent) with unaffiliated third parties for their own direct marketing purposes without your consent.
Non-Personal Data. Except as expressly prohibited by law, we may share non-personal data with third parties in our discretion, including aggregate user statistics, such as relating to usage of the Platform and the demographic and geographical composition of our viewership, and hashed or otherwise de-identified or pseudonymized data (including email addresses), and/or our analyses derived from such data, including for targeted advertising purposes.
We may use third party business partners, such as analytics companies, ad agencies, network advertisers, and others who provide us with data about the Platform, users, and our advertisements, and who deliver ads to you on our behalf on the Platform and elsewhere online. We and our third-party business partners collect certain data about your visits to and activity on the Platform and other websites and services, including as described in “Social Media and Other Third Party Platforms,” and may use this data to target advertising to you and others and to assess the effectiveness of our advertising. We may also share (or permit third parties to collect) certain data, such as Device ID/Interaction Information, aggregated or de-identified, pseudonymized or hashed data (including email addresses), with these third parties for similar purposes.
These third parties may set and access their own tracking technologies on your device (including cookies, web beacons or other technology) and may otherwise collect or have access to your personal data over time, including about your visits to the Platform as well as other websites and online services, some of which may be personal information or personal data under various state laws. Companies that we share data with, including ad agencies and networks, may use the data, often in combination with their existing data, in order to present more relevant advertisements that may be of interest to you, and to help us and third parties to do the same.
Please note that opting out through these mechanisms does not opt you out of being served advertising, and that you will continue to receive generic ads while online. Your opt-out choices are browser and device specific; if you disable your cookies, upgrade your browser after opting out or if you use multiple different devices, please opt-out on each device and each browser separately.
Marketing Messages from Us. We may provide you with the option to update your information or to opt out of marketing communications through the profile and/or notification preferences section of your account. In addition, you may opt-out of marketing communications as set forth below.
Updating Your Information. You are responsible for maintaining the accuracy of the data you submit to us, such as your contact data. You may update the data you have provided to us by logging into the “Account” setting or similar page on the Platform. Chicago Sports Network will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. Note, however, that data may persist internally for administrative purposes and that residual data may remain on backup media or for other reasons.
Chicago Sports Network uses commercially reasonable steps designed to secure your personal data; however no data transmission over the Internet, wireless transmission, or electronic storage of data can be guaranteed to be 100% secure. Chicago Sports Network cannot ensure or warrant the security of any data we collect. You use the Platform and provide us your data at your own risk.
The Platform may contain content, including special offers, deals, and similar third party promotions, that are served by someone else or links to third-party content or websites. Chicago Sports Network does not control this content or these sites. The third-party operators and content providers use their own cookies or other tracking technologies, and they may independently collect data from or about you. Chicago Sports Network is not responsible for the privacy practices employed by any third party.
Chicago Sports Network is a US-based company. Please be aware that the data we collect will be transferred to and processed in the United States and other countries. By using the Platform, or providing us with any data, you fully understand and unambiguously consent to this transfer to, and processing, usage, sharing, and storage of your data in the United States and other jurisdictions, for which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. As a result, this data may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions. Your data will also be disclosed to third parties as described in the Disclosure of Data to Third Parties section above.
The Platform is general audience and does not target users younger than the age of 16. We do not knowingly collect personal data online from children younger than the age of 16.
To the extent permitted by applicable law, we reserve the right to change or modify this Privacy Policy at our discretion at any time. We will notify you of material changes by posting the changed or modified Privacy Policy on our Platform. We may also provide notice to you in other ways, such as through contact information you have provided. Any changes will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the Platform after the effective date of the revised Privacy Policy (or such other act as specified in the revised Privacy Policy) will, to the fullest extent permitted by applicable law, constitute your consent to those changes. However, we will provide notice and obtain your consent (opt-in or opt-out) if required by law. Note that you may need to consent to our new policies to continue using the Platform.
You may contact us by emailing [email protected].
