Top Customer Success Jobs
The Customer Advocates Manager oversees the billing and licensing customer support department, manages a team of advocates, handles daily operations, and improves customer advocate processes. This role also involves recruiting top talent and addressing customer escalations, while maintaining a customer-first culture.
As an Enterprise Customer Success Manager at Atlassian, you will build relationships with customers, guide them in utilizing Atlassian solutions, and ensure maximum value realization. Fluency in French and English is required, along with 5-8 years of experience in Customer Success or account management with Enterprise customers.
As a Strategic Customer Success Manager at Atlassian, you'll build trusted advisor relationships with executive-level customers, helping them maximize the value of their Atlassian investments through proactive engagement and tailored success plans. You'll guide customers through complex implementations while developing strategies for product adoption and mitigating churn, ensuring they receive exceptional support throughout their lifecycle.
Featured Jobs
As a Team Lead for Customer Advocates at Atlassian, you will build and empower a team to drive customer happiness and streamline service delivery. Your role involves leading daily operations, improving customer advocate processes, and collaborating with a global team to enhance customer experience.
The Manager for the Strategic Customer Success team at Atlassian will lead the team to achieve OKRs and KPIs, develop strategic plans for market penetration, manage complex enterprise relationships, and guide the team in enhancing customer satisfaction through collaboration and mentorship.
As a Strategic Customer Success Manager, you will build relationships with customers to enhance product adoption and expansion of Atlassian solutions. Your role includes developing success plans, managing complex implementations, and identifying risks to ensure customer satisfaction and value realization.
As a Senior Readiness Manager in Customer Success at Atlassian, you will develop and lead strategic enablement activities, design engaging training content, and collaborate with cross-functional teams to enhance customer relationships and satisfaction. You will also focus on improving customer outcomes through coaching and project management.
As a Contingent Worker Specialist, you'll manage the CW program's operations and ensure compliance while collaborating with various teams. You'll support hiring managers, monitor resource requests, maintain supplier relationships, and implement efficiency projects to enhance the user experience.
Atlassian is seeking a French-speaking Strategic Customer Success Manager to help customers realize value in their Atlassian investment. Responsibilities include building relationships, guiding complex customers, and driving product adoption. The role is fully remote but requires working CEST Time Zone hours.
The Strategic Customer Success Manager at Atlassian will build strong relationships with customers, guiding them to realize the value of their Atlassian investment. The role involves working closely with C-level clients to develop success plans, facilitate product adoption, and mitigate churn through proactive intervention. The manager will also support strategic planning sessions and ensure customers maximize their use of Atlassian solutions.
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